TechSee

JUNE 23, 2021

Product registration and warranty activation – Consumer electronics manufacturers and retailers use EVE Cortex to simplify warranty registration and capture customer information within seconds for unique upselling opportunities and long-tail sales. To see EVE Cortex in action, click here.

Self service 168

Self service Enterprise Upselling Technology 168

ShepHyken

JUNE 13, 2016

Support Your App) No matter what industry you’re in, which product you’re selling, how well you’re doing your job… there will always be difficult customers that will unintentionally (or intentionally) make your life a living hell. When Upselling Makes for a Bad Customer Service Experience by Conversational. This is a trick question.

Customer Service 208

Customer Service Upselling B2C Customer retention 208

ShepHyken

SEPTEMBER 20, 2019

A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. It’s also not uncommon for other departments such as Sales, Onboarding, and Marketing to have access to support software as well. Simply put, B2B support is significantly different than B2C support.

B2B 281

B2B Customer Support CRM B2C 281

ShepHyken

JANUARY 10, 2022

The New York Times) The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right. Customer Service Is the New Upsell by David Wagoner. Second, it’s good customer service to appropriately upsell or cross-sell existing customers.

Customer Service 198

Customer Service Upselling Sales Customer retention 198

TeleDirect

MARCH 15, 2025

Outbound call centers focus on outgoing customer interactions, including sales, lead generation, and follow-ups. Both types of call center services are crucial in improving customer experience, increasing sales, and enhancing brand reputation. Conducting upselling and cross-selling campaigns to increase revenue.

Call Center 62

Call Center Telemarketing Technical Support Healthcare 62

Quality Contact Solutions

MAY 13, 2021

The pandemic undoubtedly disrupted the healthcare sector as it did for most industries. Providers, patients, and sales teams alike had to adapt quickly. In-office appointments for sales reps came to a halt, as did most travel within their territories. keeping business moving forward. Appointment setting.

Telemarketing 92

Telemarketing Healthcare outsourcing Upselling 92

Cincom

FEBRUARY 14, 2025

Align CPQ with Your Sales Strategy A CPQ system that operates in isolation from the broader sales strategy leads to misaligned workflows, inconsistent pricing approvals, and disconnected customer interactions. Apply multi-tier approvals for large enterprise deals, ensuring senior sales leaders can intervene when necessary.

Best practices 40

Best practices Sales CRM Finance 40

aircall

APRIL 6, 2018

Leonardo DiCaprio’s demand at the end of Wolf of Wall Street illustrates a truth about sales. Why Sales is Hard for Sales Professionals. To lead this critical charge, we send in the cavalry — we employ a sales team. Sales has to build relationships from scratch. Sales approaches leads when their guards are up.

Sales 110

Sales Customer Support Upselling Scripts 110

Cincom

FEBRUARY 21, 2025

Speed, accuracy, and the ability to meet customer demands efficiently are the pillars of success for the sales team. Configure, Price, and Quote (CPQ) software plays a vital role in automating product configuration, pricing, and quote generation helping sales teams to easily handle complex pricing scenarios.

Sales 40

Sales Gamification Finance Best practices 40

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. But there’s a problem. Use your words Talk to each other!

Sales 103

Sales Upselling Metrics Accountability 103

Callminer

FEBRUARY 23, 2021

It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. Self-service options will be used across industries to curb call volume. Sales and service are being brought together as one. New Challenges for Call Centers in 2021. More Flexible Service Solutions.

Call Center 376

Call Center Technology Banking Contact Center 376

Cincom

FEBRUARY 15, 2021

Join us for this lunchtime demo on February 18 that will show how you can expand your Microsoft Dynamics 365 investment while digitally transforming your business and increasing sales with CPQSync by Cincom. Increase sales dollars per quote, and quote volume. Increase upsell and cross-sell opportunities. About CPQSync.

Sales 98

Sales Finance Upselling SaaS 98

Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. The topic of increasing sales is so prevalent that thousands of books and articles are published. Increase Sales with Cross-Selling. Sales and Service.

Sales 98

Sales Upselling B2C Best practices 98

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 91

Sales Coaching Brand ambassadors B2B 91

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 94

Sales Upselling Accountability SaaS 94

CCNG

APRIL 27, 2022

Their operations consisted of a large fulfillment center, the contact center, and a large client services organization serving almost 100 clients in the business-to-consumer and business-to-business industry verticals. My background is sales management. I led my first outside sales team of 40 people right out of college.

CCNG 195

CCNG Contact Center Scripts Feedback 195

24-7 InTouch

JUNE 20, 2024

In an industry where maintaining a competitive edge is crucial, consumer goods retailers face constant pressure to improve customer satisfaction and drive sales. Upselling can boost revenue and enhance the shopping experience, making it a vital strategy for sustained success.

Upselling 52

Upselling Average Handle Time Metrics Sales 52

TeleDirect

DECEMBER 24, 2024

Revenue Growth: Improved customer experiences translate to higher sales, upselling opportunities, and reduced churn. Q: What industries benefit most from these trends? A: Industries like retail, healthcare, financial services, and travel benefit greatly from personalization, omnichannel support, and proactive engagement.

Customer Service 62

Customer Service Analytics Airlines CRM 62

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. Delivery of crucial customer data to sales representatives to support higher closing rates and upsells.

B2B 85

B2B Sales CRM Enterprise 85

Integrity Solutions

NOVEMBER 29, 2022

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics. How to Determine Sales Training Metrics.

Metrics 86

Metrics Sales Coaching Accountability 86

TechSee

SEPTEMBER 7, 2021

Brands can communicate with their customers providing them with added value beyond the point of sale in areas such as: product support . Investing in the post-sale relationship has been proven to boost brand loyalty and drive more significant follow-up revenues. Sales Support. safety recalls . activating warranties.

Technical Support 191

Technical Support Sales Upselling Coaching 191

TechSee

JANUARY 29, 2019

In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. Computer vision is relevant across the entire customer journey, including sales and commerce, marketing and customer service. No – computer vision.

CRM 164

CRM Personalization Self service Sales 164

ShepHyken

JULY 1, 2022

He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments. Customer service in the travel industry begins when a person reveals an interest to explore and decides to travel. Metaverse in Travel Industry. ChatBots and AI.

Airlines 191

Airlines Upselling Customer Experience Chatbots 191

CSM Magazine

JANUARY 28, 2025

Webinars and Workshops Hosting live or recorded webinars to explain advanced features or industry trends allows customers to deepen their knowledge and use a product or service more effectively. Boosts Retention and Loyalty When you provide ongoing education, you show customers that your relationship doesnt end at the point of sale.

Education 52

Education Upselling SaaS Self service 52

Integrity Solutions

JANUARY 15, 2020

It’s within their reach, you think, if only they’d increase their sales activity. And until you get to the root of the issue- their sales mindset- both of you will continue to be frustrated. This isn’t a new problem in sales, but it’s becoming increasingly prevalent in today’s business environment.

Sales 80

Sales Coaching Banking Morale 80

ChurnZero

NOVEMBER 26, 2024

Use industry-standard titles where possible. Key performance indicators (KPIs) / objectives and key results (OKRs) they will be evaluated on, such as adoption, retention, upsell or cross sell, customer success qualified leads. Provide valuable customer insights to inform product development, marketing campaigns, and sales strategies.

SaaS 52

SaaS Upselling Enterprise industry standards 52

CCNG

JULY 3, 2024

Contact center outsourcing promises several benefits, including – Access to industry expertise while being time and cost-savvy A reliable BPO partner possesses in-depth domain expertise and knowledge. Round-the-clock, personalized customer service operations improve CX, increasing lead generation and customer conversion.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

Win the Customer

JANUARY 20, 2020

2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. More conversions and sales – Keeping in tune with the previous point, live chat executed correctly results in more conversions as well as sales. All of this works to drive profits up by increasing sales.

Chatbots 159

Chatbots Feedback Surveys Sales 159

Totango

FEBRUARY 12, 2025

Maintain predictable retention metrics while identifying cross-sell or upsell opportunities. For enterprises, improving customer health requires balancing three core priorities: Address regional or departmental variations in customer engagement. Navigate complex purchase decisions influenced by multiple stakeholders.

Enterprise 62

Enterprise Metrics Accountability Construction 62

TechSee

SEPTEMBER 26, 2024

In many industries, up to 80% of customer service or CX interactions happen over the first 30 to 60 days of a new subscription or product lifecycle. Unlocking Direct Revenue Opportunities In addition to reducing costs and improving operational efficiency, Agentic AI is pivotal in driving revenue growth and increasing upsell opportunities.

Average Handle Time 124

Average Handle Time Upselling Enterprise Technical Support 124

Quality Contact Solutions

NOVEMBER 10, 2022

The right outbound calling center allows an organization to accomplish more with marketing and sales. When done right, an outbound calling program consistently provides qualified appointments to your sales team without them having to do the tedious calling. Outbound Call Center Pricing.

call center solutions 98

call center solutions Call Center Telemarketing B2C 98

Talkdesk

DECEMBER 10, 2020

With this revolution comes the opportunity for companies in the industry to transform their contact centers into strategic assets. Extending beyond traditional problem resolution, agents are re-skilling to drive cross-selling and upselling opportunities, driving a new source of active revenue. The CX stakes are rising.

Contact Center 135

Contact Center Upselling Cloud contact Analytics 135

ProProfs Blog

DECEMBER 4, 2020

While the former helps businesses promote and sell their services based on industry research and advertising, the latter offers assistance and advice to people already using a brand’s product or service. In fact, employees who are engaged more are likely to improve customer relationships, with a resulting 20% increase in sales.

Marketing 147

Marketing Customer Service Upselling Customer Support 147

TechSee

FEBRUARY 5, 2019

Incentivized surveys and refer-a-friend programs, of the type that delivered stunning exponential user growth for Dropbox will give rise to more refined models drawn from the world of B2B sales. Life’s a journey, and each trip involves interactions with multiple companies from different industries such as travel, hospitality and retail.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?

Call Center 139

Call Center Technology outsourcing Self service 139

TechSee

MAY 24, 2021

Security firms can use visual assistance to guide the customer across every touchpoint, from sales, onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. Turn a profit from upsells. And research shows that upselling increases revenue by 10-30% on average.

Upselling 124

Upselling Self service Wireless Contact Center 124

Totango

AUGUST 9, 2022

This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success. Firmographics: such as company size, industry, and annual revenue. Behavioral characteristics: such as prior web visits or purchase history.

Best practices 106

Best practices B2B Journey mapping Upselling 106