CCNG
DECEMBER 11, 2024
A virtual agent that gives all kinds of answers, including different ones for the same issue based on how it’s worded and with no recourse to why or how it gave that answer is simply a no-go. That can become a compliance challenge for industries like healthcare, financial services, insurance, and more.
Talkdesk
SEPTEMBER 16, 2020
Self-service is a hot topic in the call center industry. From knowledge bases to virtual agents, the potential disruption that a solid set of self-service applications can bring to contact center efficiency and customer experience is unquestionable and justifies all the buzz.
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TechSee
FEBRUARY 20, 2018
This always-available model of service can provide a true competitive advantage in many industries and markets. Here are the steps to get started: Build the virtual agent around a single strategic objective. The post From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service appeared first on Techsee.
TechSee
SEPTEMBER 27, 2023
Sophie AI is a blend of advanced technologies including Generative AI , LLM, Computer Vision AI, Augmented Reality, and voice and sentiment analysis packaged into a virtual agent that can see, hear, talk, understand, guide, and instruct both customers and agents.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. This has been true for more than a hundred clients encompassing hundreds of use cases across 12 industries.
SmartAction
SEPTEMBER 2, 2021
Intelligent virtual agents are zeros and ones that make up a human’s approach to simulate humanity as best as possible. So, let’s plunge deep into the specifics of the DNA that makes an intelligent virtual agent. A few months back, I wrote about human-centered design being the heart of an intelligent virtual agent.
TechSee
DECEMBER 3, 2024
The Difference Between Basic and Advanced AI Agents Thanks to recent advances by leading platforms like Salesforce and Microsoft, businesses are becoming increasingly familiar with basic AI agents. When properly set up, these virtual agents can automate simple, straightforward tasks.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
How to modernize the self-service experience with an AI virtual agent that resolves issues conversationally. What use cases are ideal for automation -- and what’s difficult for most virtual agents to get right. What's next in conversational AI that will push industries further than they've ever gone.
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
The latest trend in the contact center has CX leaders worried -- across industries, there is a massive shortage of workers. Key takeaways: Why there’s a shortage of call center agents during a time of relatively high unemployment. As the U.S. How to mitigate the impact of an understaffed contact center with conversational AI.
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