Interactive Voice Response Related Topics 
ShepHyken
NOVEMBER 15, 2019
This week we feature an article by Nogol Tardugno who tells us how to get our contact center interactive voice response (IVR) to deliver the best customer experience. Any reports of the death of interactive voice response (IVR) as a customer service channel have been greatly exaggerated.
Fonolo
SEPTEMBER 7, 2021
When customers call your customer service line, greeting them with a friendly and easy-to-navigate interactive voice response system is a standard in call center software. With all that said, writing a strong call center IVR script doesn’t need to feel like a mountainous task. What is IVR? The benefits of IVR.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MAY 3, 2017
To begin, there are two main ways the phone call could be answered: live or by an Interactive Voice Response system, also known as IVR. I’ll categorize a live response as either an operator who would connect me to the executive, or a direct number to the executive that is picked up by an assistant or voice mail.
Fonolo
JULY 20, 2021
You’re probably familiar with IVR, or Interactive Voice Response, is a menu system that connects customers to the information they need in your call center. Callers will use either a dial pad or tap-button options ( Visual IVR ) to connect with an appropriate agent or department to address their needs.
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
Join Brian Morin, CMO, and Phillip Fisher, CX Consultant as they discuss how IVA (Intelligent Virtual Assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR (Interactive Voice Response) with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.
Avoxi
JANUARY 19, 2023
How Much Does IVR Cost? Interactive Voice Response (IVR) systems are tools organizations are utilizing to combat these problems by giving call center managers the power… The post How Much Does IVR Cost? appeared first on AVOXI.
ShepHyken
JANUARY 8, 2021
They were the playground for breakthrough legacy technologies such as call routing and interactive voice response (IVR), always in the interest of providing a better, more streamlined customer service model. Contact centres have been at the forefront of advancements in customer-facing communication technology.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. These advances initially gave the impression that automation will replace the human element.
Advertisement
Get the masterclass for CX professionals on automated voice surveys by phone. This eBook from IVR Technology Group walks you through the basics of collecting fresh and accurate customer feedback in the most frictionless way possible.
Speaker: Tom Lewis, CEO of SmartAction
How cloud-based AI automation integrates with every IVR / contact center platform. Omnichannel – how to automate in voice first then scale the same solution digitally. In this webinar, we will cover: How to identify the perfect call types and chats for AI automation.
Speaker: Laura Sikorski, Contact Center Consultant
Tune in on November 5th and learn things such as: Using the phone tree to help your customers, not frustrate them.
Expert insights. Personalized for you.
247 
Let's personalize your content