Virtual Live Labs

SEPTEMBER 30, 2020

Organizations now need more employees to do the same volume of phone, email, chat, texts, and social media interactions with customers. Organizations are now understaffed, and customers grow weary of the messages on the IVR addressing the long wait times. Labor costs can rise. That means more pressure.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

Virtual Live Labs

SEPTEMBER 30, 2020

Organizations now need more employees to do the same volume of phone, email, chat, texts, and social media interactions with customers. Organizations are now understaffed, and customers grow weary of the messages on the IVR addressing the long wait times. Labor costs can rise. That means more pressure.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

Hodusoft

JUNE 7, 2024

Integration of technologies like CRM systems, advanced dialers, automated call distribution , automation tools, chatbots, IVR systems, voice transcription, speech analytics , and others not only improves agent productivity but also provides valuable data for analytics and decision-making.

Best practices 52

Best practices Call Center Omni-channel support Management 52