Interactive Voice Response, Morale and Seminar

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Interactive Voice Response

Morale

Seminar

Guest Post: 5 Contact Center Best Practices That Make Clients Happier

ShepHyken

JANUARY 29, 2021

IVR systems make it possible to collect information about a client when they call. Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines. Adopt new tools quickly (IVR systems). It can also assign their session to an agent capable of assisting them.

Best practices

Best practices Contact Center Interactive Voice Response Call Center

Call Center Optimization: 5 Methods to Improve Your Operation

Fonolo

AUGUST 17, 2021

Ask agents for feedback, resolve issues, monitor performance, and take active steps to boost morale in the office. From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. As success leaders and call center managers, you need to be an example for your agents.

Call Center

Call Center Abandon rate Average Handle Time First call resolution

Customer Contact Central

Guest Post: 5 Contact Center Best Practices That Make Clients Happier

Call Center Optimization: 5 Methods to Improve Your Operation

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