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There are several ways businesses can follow to reduce their AHT FAQs automation Recording & Reviewing phone calls Giving more emphasis on agent training Using IVR technology 3. Working on customer feedback Implementing multi-channelsupport Improving products and services 4.
Integration of technologies like CRM systems, advanced dialers, automated call distribution , automation tools, chatbots, IVR systems, voice transcription, speech analytics , and others not only improves agent productivity but also provides valuable data for analytics and decision-making.
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