Interactive Voice Response Multi-channel support Technical Support 
TeleDirect
APRIL 3, 2025
Multi-Channel Support: Handle inbound queries via phone, chat, email, and more. Personalized Interactions: Leverage CRM integration to offer tailored responses. Trained Professional Agents: Our team is skilled in delivering compassionate and effective support.
NobelBiz
NOVEMBER 26, 2024
Why You Need to Ask This: Understanding which features are standard, such as IVR, call recording, analytics, and reporting, helps you avoid overpaying for the necessary tools. NobelBiz Omni+ excels in multi-channel support and helps businesses consolidate all communication channels into one intuitive interface.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Real Blue Sky
MARCH 6, 2023
Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Supports the kind of functionality you need for your customers.
Global Response
FEBRUARY 13, 2022
Alternatively, calls can also be handled by interactive voice response (IVR) systems that enable customers to get answers to common questions or concerns on their own, without the help of an agent. Provides consistent customer support and branded messaging. May be either inbound or outbound , or both.
JustCall
SEPTEMBER 3, 2024
Multi-channel support: Manage texts alongside other communication channels in one platform. What level of technical support (e.g., Routing — Quickly reach the right agent with IVR, smart-call routing, and caller information. Message templates: Create and use standardized messages for consistency.
Real Blue Sky
MARCH 6, 2023
Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Supports the kind of functionality you need for your customers.
Real Blue Sky
MARCH 6, 2023
Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Supports the kind of functionality you need for your customers.
Expert insights. Personalized for you.
62 
Let's personalize your content