Interactive Voice Response Multi-channel support Telecommunications 
Hodusoft
MAY 17, 2024
In this technology, relevant customer information such as caller ID, Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), and information from Interactive Voice Response (IVR) system, pops up automatically onto an agent’s computer screen just at the same time the agent picks up the customer’s call.
Hodusoft
DECEMBER 28, 2022
It involves tasks such as employee hiring, training, and workforce scheduling to efficiently manage telecommunication activities like inbound and outbound calls. Working on customer feedback Implementing multi-channel support Improving products and services 4. Features such as IVR, ACD , skill-based routing, etc.,
Expert insights. Personalized for you.
52 
Let's personalize your content