Noble Systems

JUNE 26, 2020

What is Cloud IVR? . The term “Cloud IVR” refers to the availability of IVR functionality via a Service platform. With a cloud based IVR solution, companies can benefit from the use of modern, efficient cloud-based technologies. Is Cloud IVR Right for Your Business? IVR Use in the Call Center .

Interactive Voice Response 98

Interactive Voice Response Contact Center Technology Real estate 98

Xaqt

JUNE 1, 2020

All the while, Virtual Agents and Robotic Process Automation (RPA) threaten to eliminate much of the human capabilities that outsources have built their business on. Amazon, Google, Microsoft) and well-funded start-ups are selling the value proposition of bots, virtual agents and AI to their enterprise customers.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

OctopusTech

JUNE 18, 2024

Use Remote Agents Allowing agents to work from home opens up a larger talent pool. It will also help you with removing real estate costs. Invest In Agent Training Comprehensive training improves agent first-call resolution rates. This saves on live agents and speeds up transactions.

Call Center 62

Call Center Interactive Voice Response Real estate First call resolution 62

DMG Consulting

SEPTEMBER 20, 2021

The work-from-home model is beneficial for disaster recovery and business continuity, reducing real estate costs and decreasing agent shrinkage, in addition to accommodating the needs of employees who are reluctant to return to the office or simply prefer to work remotely.

Contact Center 48

Contact Center Real estate Self service Enterprise 48

DMG Consulting

MARCH 30, 2021

Any business activity that could feasibly go virtual made the leap. Companies have reduced their physical presence and, whenever possible, real estate costs. As more business was conducted virtually and digitally, automation was applied wherever possible, allowing companies to shrink their staff.

Contact Center 79

Contact Center Real estate Self service Enterprise 79