ShepHyken

JANUARY 29, 2021

IVR systems make it possible to collect information about a client when they call. Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines. Adopt new tools quickly (IVR systems). It can also assign their session to an agent capable of assisting them.

Best practices 252

Best practices Contact Center Interactive Voice Response Call Center 252

Aspect

OCTOBER 25, 2018

We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. At our breakfast seminar, the requirement for contact centres to transform was addressed and we heard from Aspect experts on digital disruption and how organisations can best interact with the modern customer.

Interactive Voice Response 48

Interactive Voice Response Chatbots Self service Enterprise 48

Fonolo

AUGUST 17, 2021

From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. Here are just a few call center technologies that help improve call center performance: Fonolo’s Voice Call-Backs reduce hold times, improve customer satisfaction, and heighten call center productivity.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Aspect

MARCH 8, 2019

Get More out of Your Aspect Solution : A host of interactive breakout sessions will provide hands-on, real-world strategies designed to help you fully optimize the solutions you own now. Open to the first 100 paid attendees.

APIs 100

APIs Interactive Voice Response Feedback Customer Experience 100

CSM Magazine

SEPTEMBER 20, 2021

So, the traditional IVR support with a static “busy or unavailable” tone no longer works. Apart from the in-house resources, you must invest in external educational resources, such as webinars, seminars, and training, etc. Surpass Customer Expectations. Empower Your Customers with Self-Service.

Customer Support 98

Customer Support Education Self service Surveys 98

Hodusoft

AUGUST 21, 2023

Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. HoduBlast- Voice and SMS Broadcasting Software : HoduSoft’s voice and SMS broadcasting solution is specifically designed to help businesses reach their target audiences effectively.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Creative Virtual

MARCH 25, 2019

Creative Virtual Founder & CEO, Chris Ezekiel will be presenting a seminar on Thursday at 14:00 in Theatre 16 , ‘Top Tips for Implementing Chatbots and Virtual Agents in 2019’.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Interactive Voice Response 40