Cisco - Contact Center

SEPTEMBER 9, 2019

For those of you dealing with customer care it’s rather clear how such an architecture would fit very well into an outbound contact center delivering telemarketing campaigns: this is the way Google is already positioning the technology in combination with their Google assistant.

Contact Center 67

Contact Center Customer Care Telemarketing Engineering 67

JustCall

MARCH 29, 2022

Virtual agents can handle everything from ordering to tracking and query management. An Interactive Voice Response ( IVR ) is an automated phone menu system that uses a computer to gather information from callers and determine their needs. Customer journey optimization.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

JustCall

APRIL 24, 2023

Squaretalk Overview Squaretalk is a versatile telemarketing solution. Why Squaretalk Is An Alternative to CallHippo Is easier to: Use Set up Administer Squaretalk Best-suited for: BPO call centers Companies with proactive sales CX teams Retention teams Insurance agents Financial advisors Traders Telemarketers Market researchers, etc.

voip 52

voip CRM Enterprise Call Center 52

JustCall

JANUARY 18, 2023

Interactive Voice Response (IVR). Virtual Agents. Inbound call center agents provide responsive customer service, which means they respond when someone calls. Outbound services are primarily used for telemarketing, market research, lead generation, and appointment setting.

outsourcing 52

outsourcing Scripts Call Center Interactive Voice Response 52