Interactive Voice Response Upselling Virtual Agent 
SmartAction
OCTOBER 25, 2023
Competitors who maintained a strong presence in voice communication gladly welcomed these dissatisfied customers into their fold. Conversational AI, with its specific intents and data-driven capabilities, empowers virtual agents with readily available customer information, ensuring personalized interactions.
SmartAction
JANUARY 28, 2019
AI-powered virtual agents present significant potential to improve the customer experience (CX) in the contact center. From IVR to chatbot and other self-service automation, none exhibit the cognitive capabilities of today’s purpose-driven, practical AI solutions for the contact center. NLP-Driven Customer Service.
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SmartAction
DECEMBER 8, 2023
The Beginning of a Transformation Alex’s journey began with a simple yet powerful idea: automating routine tasks with conversational AI virtual agents. The once overburdened agents found themselves focusing on more complex, engaging tasks. It was a game-changer. Reach out today.
Solvvy
OCTOBER 12, 2022
NLG is the technology behind branded virtual assistants, such as Google Assistant. In addition to virtual assistants designed for consumers, NLG can also enable virtual agents to provide information to callers reaching out for customer service. . The Architecture of Artificial Intelligence Chatbots.
Babelforce
SEPTEMBER 1, 2021
Common examples include smart devices like Amazon’s Alexa, digital assistants like Siri and customer service tools like IVRs. In the IVR context, it’s generally the most basic form of voice input. For example, IVR services which are capable of understanding only ‘Yes’, ‘No’ and numbers are performing speech recognition.
Babelforce
SEPTEMBER 1, 2021
Common examples include smart devices like Amazon’s Alexa, digital assistants like Siri and customer service tools like IVRs. In the IVR context, it’s generally the most basic form of voice input. For example, IVR services which are capable of understanding only ‘Yes’, ‘No’ and numbers are performing speech recognition.
JustCall
AUGUST 8, 2023
This ensures that customers are directed to the most suitable agent or department. Virtual Agents AI chatbots can understand and respond to customer queries in real time. Customer personas help the organization assess when to cross-sell and when to upsell their products or services.
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