ConvergeOne
JULY 19, 2022
“Why should I replace my IVR with an IVA?” Interactive Voice Response (IVR). IVR stands for Interactive Voice Response. The “voice” part means the interaction is initiated with, and anchored by, telephone calls. In most cases, the IVR front-ends the PBX/ACD in a call flow.
CCNG
SEPTEMBER 13, 2023
Using external consultants to conduct a 2 1 2 day “discovery” workshop then entering the Digital Enablement phase to deliver targeted digital capabilities that were identified during the Digital Discovery process. Recently Alcon CS created a competition for their associates to record a voice recording for the USCS Idol IVR menu.
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Aspect
MARCH 26, 2020
The customer was in favor and immediately made the suggested changes to their IVR. This workshop uncovered areas that our customer needed to spend more time developing a Work-from-Home strategy and gave them the confidence to move forward. We met with the customer an hour later and explained the details of the solution.
aircall
DECEMBER 27, 2017
A thoughtful IVR (Interactive Voice Response) may not be human interaction, but if speaking directly isn’t an option, it goes a long way toward helping your customers help themselves. Sometimes you ask your roommate where the remote is, and rather than help you look, they ask if you’ve checked between the cushions.
ConvergeOne
FEBRUARY 22, 2022
When we say “self-service,” many of us think: We put in an Interactive Voice Response (IVR) to tell people what their balance or order status is. Schedule a customized Collaboration and Customer Experience Modernization Workshop to ensure you have the right vision and strategy to execute your modernization journey.
AWS Machine Learning
SEPTEMBER 29, 2022
Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to frequently asked transactional questions by deploying bots that are available 24/7.
ConvergeOne
JULY 19, 2022
“Why should I replace my IVR with an IVA?” Interactive Voice Response (IVR) IVR stands for Interactive Voice Response. The “voice” part means the interaction is initiated with, and anchored by, telephone calls. In most cases, the IVR front-ends the PBX/ACD in a call flow.
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