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ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. The contact centre will support this by providing hints, tips, education and technicalsupport. The contact centre will support this by providing hints, tips, education and technicalsupport.
Multichannel call centers It is similar to omnichannel call centers as here call center operators also use phone calls, social media, SMS, email, and many more mediums to handle both inbound and outbound customer care support services effectively.
The customer journeymap for each business will be unique. But understanding where users are along their customer journey can help you personalize your interactions with them and improve their customer service experience.
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