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one day, you need to talk to someone about scheduleadherence b/c service levels are rough but the next day they are being told to take it easy…) For some leaders, finding an appropriate balance is really hard. Mary generally has good scheduleadherence, timemanagement, and can be trusted to stay on task and get stuff done.
Utilize AI-powered speech analytics for real-time performance insights. Adherence to ScheduleScheduleadherence measures whether or not call center agents adhere to their assigned schedules and meet the required work hours. Train agents on efficient timemanagement techniques.
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