Journey mapping Self service Video 
DMG Consulting
JULY 16, 2019
Question: What’s the difference between customer journey mapping and customer journey analytics? Answer: Customer journey mapping provides enterprises with a visual representation of the touchpoints that prospects or customers traverse when interacting with their organization, from the first touch through the last.
GetFeedback
JULY 24, 2018
If you haven’t already, create a customer journey map to plot the major paths customers take, then focus on the key touchpoints. The post How to Deliver a Great Customer Experience (VIDEO) appeared first on GetFeedback Blog. Where are you underperforming? What can you easily improve?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Natalie Petouhof
APRIL 7, 2016
Customer self-service is one of the key capabilities of any company that actually cares about their customers. Companies contemplating a self-service customer care solution to support digital customer experiences should consider the following five steps: 1. Use that feedback to transform your customer journeys.
Aspect
AUGUST 26, 2019
There is information everywhere: in your ACD , WFM, CRM, quality management, recording, surveys, speech analytics and self-service systems. Watch this video to see how Aspect Performance Management helps transform information into knowledge – and for more information on Aspect Performance Management, visit our product page.
HGS
FEBRUARY 1, 2017
Melissa: Today’s customer service trends are being driven by customer expectations for really simple and straightforward communication. In many cases, this means self-service tools, although customers also sometimes need to pick up the phone and speak with a person.
Noble Systems
FEBRUARY 20, 2019
Invest in Self-Service with a Purpose. Providing self-service options along with high-touch human interaction can help you get there. When done right, customers prefer self-service. A recent report indicated that 59% of consumers said that self-service availability affects brand loyalty.
Interactions
MAY 28, 2020
They are more open to video and teleconferencing than meeting in person. And, they are more willing to use self-service technologies to communicate with brands. Customer Journey Mapping is one of the most important exercises in improving customer service. Walking in your customers’ shoes.
Expert insights. Personalized for you.
67 
Let's personalize your content