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Question: What’s the difference between customer journeymapping and customer journey analytics? Answer: Customer journeymapping provides enterprises with a visual representation of the touchpoints that prospects or customers traverse when interacting with their organization, from the first touch through the last.
Medallia integrates with a wide range of data sources such as CRM systems, socialmedia, contact centers and many more. Which Platform Fits Your Needs? Integrations All three solutions offer integrations with other tools to collect data for the platform.
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