Contact Center Geek

SEPTEMBER 30, 2021

I was honored that the author included my thoughts on the importance of story telling and genuinely enjoyed his methods of using stories to get to journey maps. He eloquently describes the levels of customer service value: efficiency, customer satisfaction and loyalty, and finally, strategic value.

Customer Experience 62

Customer Experience Journey mapping Strategic Value Customer centricity 62

Upstream Works

AUGUST 5, 2021

As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategic value. These forms of automation provide immense business value and we’re still at the early stages for what’s possible. Scalable Operations On The Fly.

contact center solutions 78

contact center solutions Contact Center Journey mapping Call Center 78

JivoChat

JULY 3, 2022

For example, you will know how to create empathy maps, user journey maps, and more effective workflows taking into account how our visual perception works. Main topics: Determining strategic value. Workload: 2.5 Certificate: includes a certificate of completion. Determining user needs and business goals.

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75