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Alternatively, you can improve the customer experience by building a robust FAQ page/knowledgebase. 70% of customers prefer to answer their questions without help, so your knowledgebase should contain answers to at least the most frequently asked questions. Provide Omni-ChannelSupport.
It is an excellent way to assess callcenter operations and agent effectiveness. When callers can reach the customer care representatives via their preferred channel, it leads to a cohesive and seamless customer experience. However, maintaining remote teams effectively can be a challenging task for the organizations.
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