AWS Machine Learning

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Hybrid search can better handle such open-ended dialogs.

APIs 135

APIs Finance Chatbots Enterprise 135

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models. If you want more control, Knowledge Bases lets you control the chunking strategy through a set of preconfigured options.

APIs 136

APIs Healthcare Scripts Enterprise 136

AWS Machine Learning

APRIL 8, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model.

APIs 130

APIs Construction Chatbots Accountability 130

AWS Machine Learning

JULY 2, 2024

In November 2023, we announced Knowledge Bases for Amazon Bedrock as generally available. Knowledge bases allow Amazon Bedrock users to unlock the full potential of Retrieval Augmented Generation (RAG) by seamlessly integrating their company data into the language model’s generation process.

Healthcare 129

Healthcare APIs Government Accountability 129

AWS Machine Learning

APRIL 23, 2024

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

APIs 127

APIs Enterprise Scripts Accountability 127

AWS Machine Learning

FEBRUARY 8, 2024

You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to configure specialized agents that seamlessly run actions based on natural language input and your organization’s data. Knowledge Bases for Amazon Bedrock provides fully managed RAG to supply the agent with access to your data.

APIs 140

APIs Scripts Enterprise Management 140

AWS Machine Learning

APRIL 18, 2024

In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. Context-aware meeting assistant – It uses Knowledge Bases for Amazon Bedrock to provide answers from your trusted sources, using the live transcript as context for fact-checking and follow-up questions.

APIs 135

APIs Accountability Analytics Entertainment 135

AWS Machine Learning

NOVEMBER 7, 2024

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences.

APIs 128

APIs Enterprise Automotive Customer Support 128

AWS Machine Learning

FEBRUARY 19, 2024

One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.

Chatbots 123

Chatbots APIs Engineering Enterprise 123

AWS Machine Learning

AUGUST 5, 2024

Included with Amazon Bedrock is Knowledge Bases for Amazon Bedrock. As a fully managed service, Knowledge Bases for Amazon Bedrock makes it straightforward to set up a Retrieval Augmented Generation (RAG) workflow. With Knowledge Bases for Amazon Bedrock, we first set up a vector database on AWS.

APIs 113

APIs Engineering Chatbots Management 113

AWS Machine Learning

OCTOBER 31, 2024

The Lambda function interacts with Amazon Bedrock through its runtime APIs, using either the RetrieveAndGenerate API that connects to a knowledge base, or the Converse API to chat directly with an LLM available on Amazon Bedrock. If you don’t have an existing knowledge base, refer to Create an Amazon Bedrock knowledge base.

APIs 123

APIs Scripts Accountability Construction 123

TechSee

FEBRUARY 10, 2025

Support becomes more personal. Tapping Into Tribal Knowledge No AI thrives in a vacuum. Decades of human expertise often sit in FAQs, service transcripts, knowledge bases, and in the memories of veteran reps. Reducing Churn : Personalized experiences make customers feel valued, boosting loyalty and retention.

Customer Service 124

Customer Service Average Handle Time Telecommunications Chatbots 124

AWS Machine Learning

DECEMBER 11, 2024

General productivity Amazon Q Business specializes in Retrieval Augmented Generation (RAG) over enterprise and domain-specific datasets, and can also perform general knowledge retrieval and content generation tasks. We deliver our chatbot experience through a custom web frontend, as well as through a Slack application.

Sales 102

Sales Accountability APIs CRM 102

ShepHyken

SEPTEMBER 13, 2019

Both customers and prospects value personal and instant means of interaction and the longer they wait the higher the chances of them going to a competitor. So be sure to reference your knowledge base or engage an expert at your organization. Be quick to accept live chat requests. There’s nothing worse than a half-baked reply.

Customer Experience 282

Customer Experience Technical Support Self service Best practices 282

ShepHyken

MAY 14, 2021

One effective way brands of all shapes, sizes and forms can embrace self-service is by using a knowledge base software to create a repository of quality and updated information and empower customers to answer FAQ-type queries themselves. Offer a personalized experience.

Journey mapping 236

Journey mapping Customer Experience Self service Personalization 236

TechSee

NOVEMBER 27, 2024

Let’s dive into the four key ways to improve customer experience, with 19 specific suggestions across the three: Key Concept 1: Enhance Service Interaction Providing personalized and efficient service interactions is pivotal in enhancing customer satisfaction and building enduring relationships with clients.

Customer Experience 124

Customer Experience Customer centricity Average Handle Time Telecommunications 124

Callminer

NOVEMBER 9, 2020

“Knowledge-based authentication (KBA) is a security measure that identifies end users by asking them to answer specific security questions in order to provide accurate authorization for online or digital activities. ” – Knowledge-Based Authentication (KBA) , Techopedia; Twitter: @techopedia.

Call Center 345

Call Center Banking Contact Center Accountability 345

TechSee

MARCH 11, 2025

Elevated Customer Experience – AI delivers precise, personalized support, improving satisfaction and brand loyalty. Seamless CRM, knowledge base, and ticketing integrations are three common examples. Key Questions to Consider When Implementing AI Solutions What are our objectives?

Customer Service 109

Customer Service Education Self service CRM 109

AWS Machine Learning

JANUARY 24, 2025

Amazon Bedrock Guardrails provides an additional layer of protection by filtering and blocking sensitive content, such as personally identifiable information (PII) and other custom sensitive data defined by regex patterns. By default, Amazon Bedrock encrypts all knowledge base-related data using an AWS managed key.

APIs 110

APIs Scripts Best practices Management 110

ShepHyken

JULY 31, 2023

When offering digital support systems, enable customers to reach a real person whenever needed. When AI pulls information from the customer’s history or a knowledge base, support agents are empowered to have better interactions and efficiently provide the best solution. What is wallet share?

Chatbots 296

Chatbots Enterprise Contact Center Technology 296

AWS Machine Learning

MARCH 18, 2025

By taking advantage of these innovative technologies, healthcare providers can deliver more personalized, efficient, and effective care, ultimately improving patient outcomes and driving progress in the life sciences domain. Recommendations for personalized patient care or adjustments to treatment regimens.

Healthcare 84

Healthcare Analytics Consulting Consulting 84

ShepHyken

JULY 3, 2020

On that note, you can utilize a 24-hour answering service so that your prospects are always communicating with a live person. Set Up a Knowledge Base. In a nutshell, a knowledge base is an area in your site that is dedicated to customer service. For example, a FAQ page is considered as a knowledge base.

Customer Service 235

Customer Service Multichannel CRM Advertising 235

CSM Magazine

OCTOBER 22, 2024

In Florida, the sheer volume of vehicle-related injuries in 2023, totaling 250,037, underscores the need for effective management of personal injury claims. Collect and Document Evidence It’s really important to collect proof when you’re putting together a personal injury claim.

Personalization 52

Personalization Transportation Healthcare Accountability 52

Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. He is an expert on knowledge bases and is KCS certified. How frequently call center agents use knowledge to resolve customer queries. Nate Masterson @MapleHolistics.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Callminer

MARCH 2, 2020

Demographics grant extra insight into the needs of your company’s customers, telling you a bit about their personal, cultural and geographical history. Improving the technological base of your company’s infrastructure can yield impressive performance results among your agents in a relatively quickly. Track Demographics.

First call resolution 291

First call resolution Metrics Analytics Call Center 291

ShepHyken

JANUARY 18, 2019

The proliferation of AI and automation into our work and personal lives means that the nature of work is changing. You also find that a large percentage of interactions deal with simple copy and pastes from your knowledge base. The frustration of the delay outweighs the benefit of the human touch in this instance.

Customer Experience 247

Customer Experience Airlines Average Handle Time Contact Center 247

Global Response

MARCH 24, 2025

As consumers demand more timely and personalized service across channels, you want to ensure your call center agents are empowered with relevant information and the right technology to meet these demands. Read on for a blueprint for building and maintaining a successful knowledge base Key takeaways Why?

Call Center 62

Call Center Management Abandon rate outsourcing 62

Myra Golden Media

APRIL 28, 2021

Support can also come in the form of a practical knowledge base. The power of reinforcement helps keep new remote agents connected to personal and company success. Create a contact center training repository that gives remote agents access to important information about the everyday functioning of their company.

Customer Service 317

Customer Service Morale Contact Center Call Center 317

Win the Customer

JANUARY 9, 2025

By leveraging AI-powered tools, product managers can build products that not only provide easy access to information but also anticipate customer needs and offer personalized support experiences. AI-Powered Knowledge Bases: Intelligent Search: Implement AI-powered search within your knowledge base.

Self service 59

Self service Chatbots Personalization Analytics 59

AWS Machine Learning

JANUARY 14, 2025

Solution overview For organizations processing or storing sensitive information such as personally identifiable information (PII), customers have asked for AWS Global Infrastructure to address these specific localities, including mechanisms to make sure that data is being stored and processed in compliance with local laws and regulations.

APIs 98

APIs Chatbots Enterprise Healthcare 98

ShepHyken

SEPTEMBER 7, 2023

Support and troubleshooting Offer technical training sessions role-playing for support scenarios, and provide a knowledge base or internal FAQ for common issues. Emphasize the importance of collecting and acting on feedback , as well as sharing results with product, sales, and marketing teams.

B2C 346

B2C Customer centricity Feedback Upselling 346

CSM Magazine

JANUARY 28, 2025

Registering and logging into a personal account on a gaming site are important steps for every new member. Logging in to your personal account is a key moment to get full access to all functions. You will then be sent an email to confirm your email address and you will be able to log into your personal account.

Accountability 52

Accountability Personalization Entertainment Banking 52

AWS Machine Learning

NOVEMBER 15, 2024

Sensitive information filters are used to block or redact sensitive information such as personally identifiable information (PII) or your specified context-dependent sensitive information in user inputs and model outputs. Amazon Bedrock Knowledge Bases manages the end-to-end RAG workflow for you.

APIs 110

APIs Government Best practices Metrics 110

ShepHyken

DECEMBER 25, 2020

From customized automobiles to personalized phones to technology that adapts itself according to our choices, personalization seems to be the name of the game. Second, knowledge is not distributed amenably to offer personalized choices and custom made solutions. Be Smart with Your Smart Technology.

Personalization 158

Personalization Banking Self service Technology 158

CSM Magazine

MARCH 28, 2025

Support self-service capabilities, like knowledge bases, to empower customers. Freshdesk Freshdesk provides an excellent free-tier solution that includes email ticketing, basic reporting, and a knowledge base, making it a top option for small businesses just getting started. Now, let’s get to the list.

Customer Service 52

Customer Service B2B Chatbots B2C 52

CSM Magazine

JANUARY 8, 2025

This platform is designed to offer personalized, effective, and scalable customer service solutions, ensuring your customers feel valued every step of the way. Knowledge Base Reduce repetitive queries and empower your customers by creating a self-service knowledge base.

Customer Service 52

Customer Service Self service Enterprise Wait times 52

CSM Magazine

MARCH 3, 2025

Key features of self-service portals may include: Knowledge bases: Detailed guides, FAQs, and articles available for customer reference. Better products and services, along with a more efficient knowledge base, are all possible with this data. Categories should be clear and logical.

Self service 52

Self service Best practices Wait times Feedback 52