AWS Machine Learning

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Hybrid search can better handle such open-ended dialogs.

APIs 139

APIs Finance Chatbots Enterprise 139

AWS Machine Learning

MAY 31, 2024

The General Data Protection Regulation (GDPR) right to be forgotten, also known as the right to erasure, gives individuals the right to request the deletion of their personally identifiable information (PII) data held by organizations. Processor – The entity that processes the data on the instructions of the controller (for example, AWS).

Best practices 132

Best practices APIs Accountability Personalization 132

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models. If you want more control, Knowledge Bases lets you control the chunking strategy through a set of preconfigured options.

APIs 138

APIs Healthcare Scripts Enterprise 138

AWS Machine Learning

JULY 2, 2024

In November 2023, we announced Knowledge Bases for Amazon Bedrock as generally available. Knowledge bases allow Amazon Bedrock users to unlock the full potential of Retrieval Augmented Generation (RAG) by seamlessly integrating their company data into the language model’s generation process.

Healthcare 134

Healthcare APIs Government Accountability 134

AWS Machine Learning

FEBRUARY 19, 2024

One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.

Chatbots 138

Chatbots APIs Engineering Enterprise 138

AWS Machine Learning

FEBRUARY 8, 2024

You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to configure specialized agents that seamlessly run actions based on natural language input and your organization’s data. Knowledge Bases for Amazon Bedrock provides fully managed RAG to supply the agent with access to your data.

APIs 141

APIs Scripts Enterprise Management 141

AWS Machine Learning

NOVEMBER 7, 2024

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences.

APIs 131

APIs Enterprise Automotive Customer Support 131

AWS Machine Learning

APRIL 8, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model.

APIs 132

APIs Construction Chatbots Accountability 132

AWS Machine Learning

APRIL 23, 2024

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

APIs 128

APIs Enterprise Scripts Accountability 128

CSM Magazine

APRIL 23, 2025

A multi-lingual interface allows engineers to write prompts in their native language and receive translated responses from any document the Instro AI Assistant has ingested regardless of the language, creating a truly global and context- sensitive knowledge base.

Engineering 52

Engineering Technical Support Feedback Management 52

AWS Machine Learning

APRIL 18, 2024

In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. Context-aware meeting assistant – It uses Knowledge Bases for Amazon Bedrock to provide answers from your trusted sources, using the live transcript as context for fact-checking and follow-up questions.

APIs 139

APIs Accountability Analytics Entertainment 139

AWS Machine Learning

AUGUST 5, 2024

Included with Amazon Bedrock is Knowledge Bases for Amazon Bedrock. As a fully managed service, Knowledge Bases for Amazon Bedrock makes it straightforward to set up a Retrieval Augmented Generation (RAG) workflow. With Knowledge Bases for Amazon Bedrock, we first set up a vector database on AWS.

APIs 119

APIs Engineering Chatbots Management 119

AWS Machine Learning

DECEMBER 4, 2024

When users pose questions through the natural language interface, the chat agent determines whether to query the structured data in Amazon Athena through the Amazon Bedrock IDE function, search the Amazon Bedrock knowledge base, or combine both sources for comprehensive insights.

APIs 107

APIs Sales Surveys Analytics 107

AWS Machine Learning

OCTOBER 31, 2024

The Lambda function interacts with Amazon Bedrock through its runtime APIs, using either the RetrieveAndGenerate API that connects to a knowledge base, or the Converse API to chat directly with an LLM available on Amazon Bedrock. If you don’t have an existing knowledge base, refer to Create an Amazon Bedrock knowledge base.

APIs 125

APIs Scripts Accountability Construction 125

AWS Machine Learning

NOVEMBER 22, 2024

Seamless integration of latest foundation models (FMs), Prompts, Agents, Knowledge Bases, Guardrails, and other AWS services. Flexibility to define the workflow based on your business logic. Knowledge base node : Apply guardrails to responses generated from your knowledge base.

APIs 125

APIs Chatbots Enterprise Customer centricity 125

CSM Magazine

APRIL 10, 2025

Personalized self-service has quickly become a necessity for businesses in an era where convenience and efficiency are non-negotiable for customers. But how can businesses, particularly retailers, deliver seamless, personalized self-service across various channels without compromising user satisfaction? Heres how to get it right.

Self service 52

Self service Personalization Chatbots industry standards 52

AWS Machine Learning

APRIL 3, 2025

Mid-market Account Manager Amazon Q, Amazon Bedrock, and other AWS services underpin this experience, enabling us to use large language models (LLMs) and knowledge bases (KBs) to generate relevant, data-driven content for APs. Enhanced personalization to tailor content based on industry, account size, and individual user preferences.

Accountability 115

Accountability Sales CRM APIs 115

AWS Machine Learning

DECEMBER 11, 2024

General productivity Amazon Q Business specializes in Retrieval Augmented Generation (RAG) over enterprise and domain-specific datasets, and can also perform general knowledge retrieval and content generation tasks. We deliver our chatbot experience through a custom web frontend, as well as through a Slack application.

Sales 112

Sales Accountability APIs CRM 112

AWS Machine Learning

APRIL 10, 2025

Although RAG excels at real-time grounding in external data and fine-tuning specializes in static, structured, and personalized workflows, choosing between them often depends on nuanced factors. To do so, we create a knowledge base. Under Knowledge Bases, choose Create.

APIs 127

APIs Metrics Best practices Construction 127

AWS Machine Learning

SEPTEMBER 18, 2024

Personalization has become a cornerstone of delivering tangible benefits to businesses and their customers. We present our solution through a fictional consulting company, OneCompany Consulting, using automatically generated personalized website content for accelerating business client onboarding for their consultancy service.

Personalization 130

Personalization Construction Consulting Consulting 130

AWS Machine Learning

MARCH 18, 2025

By taking advantage of these innovative technologies, healthcare providers can deliver more personalized, efficient, and effective care, ultimately improving patient outcomes and driving progress in the life sciences domain. Recommendations for personalized patient care or adjustments to treatment regimens.

Healthcare 115

Healthcare Analytics Consulting Consulting 115

TechSee

FEBRUARY 10, 2025

Support becomes more personal. Tapping Into Tribal Knowledge No AI thrives in a vacuum. Decades of human expertise often sit in FAQs, service transcripts, knowledge bases, and in the memories of veteran reps. Reducing Churn : Personalized experiences make customers feel valued, boosting loyalty and retention.

Customer Service 124

Customer Service Average Handle Time Telecommunications Chatbots 124

ShepHyken

SEPTEMBER 13, 2019

Both customers and prospects value personal and instant means of interaction and the longer they wait the higher the chances of them going to a competitor. So be sure to reference your knowledge base or engage an expert at your organization. Be quick to accept live chat requests. There’s nothing worse than a half-baked reply.

Customer Experience 283

Customer Experience Technical Support Self service Best practices 283

ShepHyken

MAY 14, 2021

One effective way brands of all shapes, sizes and forms can embrace self-service is by using a knowledge base software to create a repository of quality and updated information and empower customers to answer FAQ-type queries themselves. Offer a personalized experience.

Journey mapping 240

Journey mapping Customer Experience Self service Personalization 240

AWS Machine Learning

SEPTEMBER 24, 2024

We will walk you through deploying and testing these major components of the solution: An AWS CloudFormation stack to set up an Amazon Bedrock knowledge base, where you store the content used by the solution to answer questions. This solution uses Amazon Bedrock LLMs to find answers to questions from your knowledge base.

Contact Center 103

Contact Center Analytics Accountability Self service 103

AWS Machine Learning

JANUARY 24, 2025

Amazon Bedrock Guardrails provides an additional layer of protection by filtering and blocking sensitive content, such as personally identifiable information (PII) and other custom sensitive data defined by regex patterns. By default, Amazon Bedrock encrypts all knowledge base-related data using an AWS managed key.

APIs 119

APIs Scripts Best practices Management 119

ShepHyken

JULY 5, 2019

According to Epsilon , 80% of consumers are more likely to do business with a company that offers personalized experiences. With self-service tools, like a knowledge base software , you can communicate answers to questions in a fast and more efficient manner – no human intervention required. It’s to head to Google.

Feedback 313

Feedback Self service Best practices Scripts 313

TechSee

NOVEMBER 27, 2024

Let’s dive into the four key ways to improve customer experience, with 19 specific suggestions across the three: Key Concept 1: Enhance Service Interaction Providing personalized and efficient service interactions is pivotal in enhancing customer satisfaction and building enduring relationships with clients.

Customer Experience 124

Customer Experience Customer centricity Average Handle Time Telecommunications 124

Callminer

NOVEMBER 9, 2020

“Knowledge-based authentication (KBA) is a security measure that identifies end users by asking them to answer specific security questions in order to provide accurate authorization for online or digital activities. ” – Knowledge-Based Authentication (KBA) , Techopedia; Twitter: @techopedia.

Call Center 345

Call Center Banking Contact Center Accountability 345

AWS Machine Learning

DECEMBER 3, 2024

Additionally, Cropwise AI enables personalized recommendations at scale, tailoring seed choices to align with local conditions and specific farm needs, creating a more precise and accessible selection process. The architecture is divided into two main components: the agent architecture and knowledge base architecture.

Sales 110

Sales APIs Engineering Analytics 110

ShepHyken

JULY 31, 2023

When offering digital support systems, enable customers to reach a real person whenever needed. When AI pulls information from the customer’s history or a knowledge base, support agents are empowered to have better interactions and efficiently provide the best solution. What is wallet share?

Chatbots 296

Chatbots Enterprise Contact Center Technology 296

ShepHyken

JULY 3, 2020

On that note, you can utilize a 24-hour answering service so that your prospects are always communicating with a live person. Set Up a Knowledge Base. In a nutshell, a knowledge base is an area in your site that is dedicated to customer service. For example, a FAQ page is considered as a knowledge base.

Customer Service 235

Customer Service Multichannel CRM Advertising 235

AWS Machine Learning

JANUARY 14, 2025

Solution overview For organizations processing or storing sensitive information such as personally identifiable information (PII), customers have asked for AWS Global Infrastructure to address these specific localities, including mechanisms to make sure that data is being stored and processed in compliance with local laws and regulations.

APIs 111

APIs Chatbots Enterprise Healthcare 111

AWS Machine Learning

APRIL 23, 2025

Implementing RAG-based applications requires careful attention to security, particularly when handling sensitive data. The protection of personally identifiable information (PII), protected health information (PHI), and confidential business data is crucial because this information flows through RAG systems.

APIs 63

APIs Healthcare Enterprise Accountability 63

CSM Magazine

OCTOBER 22, 2024

In Florida, the sheer volume of vehicle-related injuries in 2023, totaling 250,037, underscores the need for effective management of personal injury claims. Collect and Document Evidence It’s really important to collect proof when you’re putting together a personal injury claim.

Personalization 52

Personalization Transportation Healthcare Accountability 52

TechSee

MARCH 11, 2025

Elevated Customer Experience – AI delivers precise, personalized support, improving satisfaction and brand loyalty. Seamless CRM, knowledge base, and ticketing integrations are three common examples. Key Questions to Consider When Implementing AI Solutions What are our objectives?

Customer Service 109

Customer Service Education Self service CRM 109

Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. He is an expert on knowledge bases and is KCS certified. How frequently call center agents use knowledge to resolve customer queries. Nate Masterson @MapleHolistics.

Call Center 561

Call Center Metrics Contact Center Wait times 561