CSM Magazine

FEBRUARY 5, 2025

Customer Feedback Insights: Share customer data or survey results with your rep to help them understand what customers value most. Recognition boosts morale and reinforces good habits. Knowledge Base: Create a centralized library of resources, troubleshooting guides, and scripts for reference.

Customer Support 52

Customer Support Customer centricity Construction Morale 52

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

JUNE 29, 2020

A 2013 survey revealed the average employee spends one whole week each year waiting for their network to load, which frustrates workers and costs employers thousands. What does your internet package have to do with efficiency? Quite a lot, as it happens.

Morale 52

Morale Customer Service Feedback Call Center 52

CSM Magazine

JANUARY 2, 2025

Apple consistently ranks high in customer satisfaction surveys. Customer Feedback and Surveys Want to know how well your team connects with customers? Start by designing survey questions that target emotional interactions. Generic satisfaction surveys dont cut it hereyoull need to dig a little deeper. The result?

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

Kayako

FEBRUARY 14, 2017

Fortune magazine published an article titled Why Startups Fail, citing post-mortems done on 101 startups. Segment and look for product satisfaction in your survey. Bottom line: detractors kill profits and hurt staff morale, so you’d better address them quickly. Feedback can force tough decisions and unwanted changes in behavior.

Feedback 68

Feedback Morale Sales Surveys 68

CSM Magazine

JANUARY 2, 2025

Apple consistently ranks high in customer satisfaction surveys. Customer Feedback and Surveys Want to know how well your team connects with customers? Start by designing survey questions that target emotional interactions. Generic satisfaction surveys dont cut it hereyoull need to dig a little deeper. The result?

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

CSM Magazine

FEBRUARY 17, 2023

This may not always lead to team members leaving, but it does hurt morale and productivity—it’s also entirely avoidable. To better understand some of the hurdles call center agents have, Meaning and Gradient Flow surveyed hundreds of agents in India about the most important part of their job: communicating effectively.

Customer Service 52

Customer Service Call Center Morale Surveys 52

Integrity Solutions

MAY 26, 2022

According to the 2021 Global Business Ethics Survey® , around 1 in 5 U.S. Ethisphere Magazine recently summarized a number of its findings and current trends related to the link between business integrity and long-term business performance. ” People make up organizations and therefore are their moral centers.

Sales 52

Sales Morale Coaching Surveys 52

CSM Magazine

JANUARY 27, 2025

Surveys : Email surveys or pop-up forms on your site can quickly collect valuable input. Encouraging your team to think like problem-solvers not only strengthens customer relationships but also boosts morale. Feedback provides unfiltered insights into their expectations, frustrations, and wishes.

Customer Service 52

Customer Service Multi-channel support Chatbots CRM 52

LiveChat

FEBRUARY 28, 2017

Employers “have a picture of a happy employee sitting on the back porch with their feet up reading magazine for 40 hours a week. You can only imagine how bad it is for employees morale. You can conduct internal and anonymous surveys among employees. You can ask about their needs, expectations, and improvements they desire.

Employee engagement 49

Employee engagement Morale Surveys Education 49

CSM Magazine

SEPTEMBER 19, 2023

The cumulative impact is serious: heightened stress, slower work, low morale, and burnout. You don’t have to survey every employee, of course. For example, you might issue a survey to new hires to understand what it’s like to do their job. Over time, work friction starts to impact life outside the call center as well.

Call Center 59

Call Center Morale Surveys SaaS 59

CSM Magazine

JUNE 19, 2019

Many organisations are still using the traditional CSAT and NPS surveys as a way of measuring customers satisfaction. Whilst a positive response can be a great morale boost for your customer service teams, they do nothing to really help develop strategies to improve customer service offering overall, and to retain customers.

Customer Service 69

Customer Service Morale Customer effort B2B 69

CSM Magazine

OCTOBER 27, 2022

Make the most of agent time, improving staff morale. IVR can help to free agents from boring and repetitive work, reduce staff attrition and improve staff morale. Queries are resolved faster with greater customer satisfaction, helping to maintain the best possible ratings for those all-important customer feedback surveys.

Interactive Voice Response 52

Interactive Voice Response Morale Self service Finance 52

CSM Magazine

MAY 15, 2018

Employee stress directly impacts businesses: According to Mercer’s Inside Employees Minds Survey, companies lose over $250 billion annually. Long employee tenure creates high workplace morale, which provides a myriad of benefits such as increased productivity, improved workplace culture, and happier and healthier employees.

Banking 58

Banking Morale Finance Call Center 58

CSM Magazine

SEPTEMBER 13, 2024

Companies across industries are realizing that their most valuable asset is their people, and investing in their growth not only enhances skills but also boosts morale, productivity, and retention. Employee Feedback : Regular surveys can gauge employee satisfaction and motivation levels after training.

Morale 52

Morale Metrics Feedback Coaching 52

CSM Magazine

JUNE 5, 2018

billion by 2019, making it a vital key to boosting reputation sales, and the overall morale for your business, employees, and the local neighborhood. Enhance Employee Morale. This encourages them to participate in a cause that is both meaningful to them and uplift morale in the workplace. Benefit the Community.

Morale 40

Morale Finance Surveys Sales 40

CSM Magazine

MAY 19, 2023

Staff training sessions can also boost staff morale and equip them with up-to-date information about new products. Consider issuing surveys to gain valuable insights on what customers would like to see improved in your store. Such resources can be shared on social media, email newsletters, product reviews, or postcards in the shop.

Customer Service 52

Customer Service Morale Feedback Surveys 52

Enghouse Interactive

OCTOBER 19, 2020

Customer Feedback takes many forms and most are relatively static and easily processed – surveys, feedback forms, polling questions, correlated to the customer’s continuity of purchases. It’s all in the approach and how the data is analyzed. This is foundational to understanding causality. Aggregating. Analyzing all feedback via AI.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

CSM Magazine

JUNE 16, 2020

When Puzzel surveyed over 100 contact centre professionals, it discovered that ‘a sense of purpose with clear goals’ (91%) and ‘having the right knowledge and tools to do the job’ (87%) were top contributors to agent happiness. WFM is a powerful morale-boosting tool for agents. Provide purpose and tools. About the Author.

Employee engagement 52

Employee engagement Contact center software Morale Surveys 52

CSM Magazine

NOVEMBER 15, 2022

A new company culture survey has shed some light on the state of company culture in the UK and the results are quite interesting. From the aforementioned company culture survey, more than 40% of employees work in hybrid positions, equally splitting their time between working from home and in-office visits. But it’s worth it.

Customer Service 52

Customer Service Morale Surveys Customer centricity 52

CSM Magazine

JANUARY 2, 2023

You can give your customers a short survey when they buy something, with a small bonus for filling it out. You could also pay for a survey company to do it for you. Other features include things like ticket notifications, customer management systems, customer tracking capabilities, customer feedback surveys and reporting tools.

Brand ambassadors 52

Brand ambassadors Morale Surveys Customer Care 52

CSM Magazine

NOVEMBER 11, 2020

The report is based on a survey of nearly 600 customer support leaders from B2B and B2C organizations. The report identifies five transformative trends that will become mainstay in 2021, as more companies turn to conversational support to efficiently manage high conversation volume and exceed customer expectations. About Intercom .

Customer Support 52

Customer Support B2C Chatbots B2B 52

CSM Magazine

APRIL 15, 2021

When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Finally, gamification must be motivational, offering badges for the winners to share their brand story successes – and learning – with others while boosting morale.

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

aircall

OCTOBER 5, 2016

A virtual call center can reduce your employee turnover, boost your employees’ morale, and make for much improved customer service. Adding or removing users to your account is as simple as unsubscribing from a magazine service. A relaxed, contented staff is a more efficient one. Eco-friendly. Simple to use, in real time.

virtual call center 48

virtual call center call center software Call Center outsourcing 48

CSM Magazine

OCTOBER 5, 2015

Boost morale, motivation and teamwork in your customer service department. Share information on the number of calls handled in a typical week, the dollar value of cross-selling in the last year, positive survey results and more. They are: 1. Reward your frontline reps for the important work they do all year long.

Customer Service 40

Customer Service Morale Call Center Surveys 40

CSM Magazine

DECEMBER 13, 2023

There are several ways you can bridge this gap: Conduct surveys, gather feedback, or analyze their reviews. This may indicate instability in the workforce, affecting productivity, employee morale, or worse, customer service quality since this directly impacts their overall performance and efficiency. How to mitigate this?

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

CSM Magazine

AUGUST 26, 2019

Simple surveys will let you see if there are problems, so you can avoid them. The consumers of today care more about company morals than they do about personalised ads. So, just how effective is your brand strategy? If you cannot provide an answer, do not waste any more time. Identify new market opportunities.

Marketing 40

Marketing Sales outsourcing Morale 40

ProProfs Blog

AUGUST 8, 2019

In an article by Fortune Magazine, it gets a lot clear how the number of items in the menu increased to an all-new level since the 1980s. Employees’ morale getting impacted due to incoming complaints. Using a survey maker tool, you can understand what customers want to change in your products. Source: fortune.com.

Customer Service 76

Customer Service Airlines Feedback Sales 76

C Space

JUNE 3, 2020

It’s smart – they’re taking a stand, hopefully, because it’s moral, but also because they understand the long-term economic game.”. In a statement posted to Instagram , British Vogue editor-in-chief Edward Enninful explained that the magazine decided to profile the women to pay homage to their bravery and dedication to helping others.

Education 52

Education Consulting Consulting Morale 52

C Space

APRIL 18, 2019

It’s well known that consumers (especially Millennials) care deeply that the companies they buy from share their values, ethics, and morals. A 2018 consumer survey by C Space found that shoppers were more likely to recommend and purchase repeatedly from brands that made them feel respected and understood.

Entertainment 40

Entertainment Morale Advertising Marketing 40