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Magazine

outsourcing

Schedule adherence

How Indian Call Centers Are Redefining Quality Assurance with AI and Training

Outsource Consultants

FEBRUARY 27, 2025

At Outsource Consultants, we’ve observed how Indian call centers are setting new benchmarks for service excellence. This has resulted in improvements in schedule adherence and operational costs for many centers. India’s call centers have long been a cornerstone of global customer service.

Call Center

Call Center First call resolution Average Handle Time outsourcing

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. According to Call Centre Magazine, the global industry benchmark for AHT (regardless of industry and team size) is six minutes and three seconds.

Best practices

Best practices Call Center Omni-channel support Management

Customer Contact Central

How Indian Call Centers Are Redefining Quality Assurance with AI and Training

Call Center Management: Challenges, Strategies, Tips, and Best Practices

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