Virtual Live Labs

SEPTEMBER 30, 2020

Organizations are now understaffed, and customers grow weary of the messages on the IVR addressing the long wait times. While leading organizations from 50 to over 2,000 employees, Vicki created this set of leadership tools to help leaders to spend less time managing, while achieving higher company performance.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

Virtual Live Labs

SEPTEMBER 30, 2020

Organizations are now understaffed, and customers grow weary of the messages on the IVR addressing the long wait times. While leading organizations from 50 to over 2,000 employees, Vicki created this set of leadership tools to help leaders to spend less time managing, while achieving higher company performance.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

CSM Magazine

JULY 8, 2024

Streamlined Onboarding Procedures Gone are the days when manual verification processes involved paperwork and long wait times for customers. Efficiency in Cost and Time Management ID document verification enables financial service providers to cut costs and enhance efficiency.

Banking 52

Banking industry standards Finance Government 52

Hodusoft

JUNE 7, 2024

It also measures customer hold times and the time required for post-call tasks and administrative work (such as filing a form or updating the CRM). According to Call Centre Magazine, the global industry benchmark for AHT (regardless of industry and team size) is six minutes and three seconds.

Best practices 52

Best practices Call Center Omni-channel support Management 52