Management Metrics Strategic Value 
ChurnZero
AUGUST 5, 2022
This installment’s myth is brought to you by ChurnZero Customer Success Manager (CSM) Allison Mortens and covers the widely held but false belief that there’s a universal standard for the number of accounts or amount of annual recurring revenue (ARR) that each CSM can manage. Does it have any merit?
Calabrio
APRIL 23, 2025
Analytics Workforce Management Clarity in the Chaos: How Contact Centers Are Turning Data into Direction with Calabrio Insights Jump ahead Data Is Everywhere. Interaction recordings, quality scores, adherence metrics, customer sentimentthe list goes on. Insight Is Rare. But the real challenge isnt gathering data. Its making it usable.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
FEBRUARY 27, 2016
5 Ways to Make Marketing More Strategic Lynn Hunsaker. As Marketing departments take a bigger role in customer experience management, a more holistic perspective allows your company rise to the top of the field. Resources dedicated to post-purchase customer experience management tend to be repurchase campaigns and loyalty programs.
Calabrio
MARCH 25, 2025
The AX disconnect: Contact center managers must walk the talk AI is reshaping contact centers, automating routine interactions and tasks, while freeing agents to handle the most complex,emotional, and business-critical interactions. Organizations need a balanced AI-human strategy to truly enhance CX.
ClearAction
DECEMBER 5, 2023
4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. For example, in fitness, instead of miracle pills or constant weighing or Spanx®, it’s best to focus on calories eaten, calories burned, and mindset/stress management.
ClearAction
FEBRUARY 27, 2016
5 Ways to Make Marketing More Strategic. As Marketing departments are taking a bigger role in customer experience management, a more holistic perspective will allow your company rise to the top of the field. Resources dedicated to post-purchase customer experience management tend to be repurchase campaigns and loyalty programs.
Playvox
MARCH 19, 2024
Infusing artificial intelligence (AI) into processes is top of mind for business leaders and managers in all industries and across all job functions. These “cutting-edge” technologies at the time helped managers better distribute and manage voice calls more efficiently. But it goes beyond enabling automation.
Expert insights. Personalized for you.
98 
Let's personalize your content