CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

Taylor Reach Group

MAY 14, 2020

Clifton, Jim & Harter, Jim (2019) It’s the Manager , pp. Creating employee engagement is challenging in the best of times, with employees all in one building and numerous opportunities for in-person interaction. You’ll be the “great boss example” they cite in future training seminars.

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog

Customer Service 140

Customer Service Consulting Consulting Metrics 140

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. During her speech, Rachel shared that one of the major issues in contact center management is the underutilization of data.

outsourcing 8

outsourcing Construction Contact Center Banking 8

SharpenCX

FEBRUARY 24, 2023

A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors – and they’re willing to pay more for it, too. In today’s digital age, you can no longer afford NOT to provide personalized experiences for your customers. Make use of technology. Don’t forget about your team.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Taylor Reach Group

MARCH 20, 2020

Too often we overlook mental health issues as personal issues that are not the concern or responsibility of the employers or the organization. Mental health has long been stigmatized and many managers are uncomfortable dealing with this topic. Provide free or subsidized lifestyle coaching, counseling, or self-management programs.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

CrazyCall

NOVEMBER 12, 2018

It can be argued that a great sales team is one of the most crucial aspects of running a business, and with having a hard-working sales team comes the big job of sales team management. Learn how to manage a sales team, and be sure you can bring in the money to compensate the team members. How to manage a sales team?

Sales 91

Sales Management Education Accountability 91

CrazyCall

APRIL 9, 2019

Personal website. Before joining Salesforce she spent decades in various sales and leadership positions, managing both start-up and Fortune 500 sales organizations, including Gartner. Personal website. Personal website. If the sales process does get stalled out, the only person who loses is you. ”. Jill Konrath.

Sales 133

Sales Consulting Consulting Coaching 133

CSM Magazine

MARCH 1, 2022

What is conflict management? Conflict management is the implementation of strategies to eliminate the negative aspects of disputes and accentuate the positive ones. PollackPeaceBuilding.com provides professionally instructor-led training workshops and seminars for employees, managers, and executives at organizations.

Management 52

Management Personalization 52

Quality Contact Solutions

MARCH 11, 2021

Conferences, Seminars, Sales Events, and Webinars are great ways to demonstrate your products and services through education. Prospecting: It takes a special kind of person to pick up the phone over 150 times a day in an attempt to find the right new customer, uncover the right need and present the right solution to grow business.

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

Joe Rawlinson

APRIL 7, 2020

Practice macro-management to promote independence. Macro management helps a lot in situations like these company supervisors cannot individually check on every employee knowing that they’re currently working from home and on lockdown. Being proactive, creative, and self-sufficient helps a lot in ensuring the survival of a company.

Government 88

Government Technology Management Personalization 88

Inbenta

JUNE 2, 2021

The sudden switch to remote work has introduced additional work to Human Resources, who have had to revamp their people management operations and respond to the massive influx of employee requests for assistance. It may seem a bold statement, but even smoothly managed organizations are prone to human error.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Fonolo

JANUARY 31, 2023

Instead, it’s helpful to think of it as regular part of your workforce management. Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Totango

SEPTEMBER 1, 2020

Research by Deloitte shows that personalized customer experience is now just as important to customer decision-making as speed of service and ROI. Beating churn means delivering personalized value at every step of the customer relationship. . Provide additional, free seminars and webinars that promote product features.

Enterprise 111

Enterprise Construction Customer retention Metrics 111

SharpenCX

APRIL 28, 2021

And in fact, I kept thinking about what makes a good manager and how leaders can use lessons from Schitt’s Creek to not only improve community among their teams but to improve individual performance, too. So, I’m here for a quick philosophy seminar. And, the best managers spend 75% of their time coaching. Give direct feedback.

Management 67

Management Coaching Construction Contact Center 67

Voiptime

JANUARY 10, 2023

Time management is the favorite theme of many seminars and self-development courses for young or even experienced call center managers. Yes, there are distinct personality types - ones are more effective and energetic, while others are less. Time management is the main practice, and probably the best for self-control.

Time management 40

Time management Call Center Management Service level 40

CSM Magazine

DECEMBER 21, 2020

Workshops, extracurricular seminars, lectures of visiting professors, and work experience can teach you a lot more. This is especially the case if you study Management and want to try running your own business. Every successful business person or manager is successful not only because they know theory and studied cases.

Management 52

Management Marketing Personalization Customer Service 52

TechSee

FEBRUARY 23, 2021

An inability to smoothly and promptly manage the transition to a 4G home security system could result in higher-than-average customer churn. Holding a training seminar for all company technicians is not only costly but also impractical. A further complication is that a large-scale truck roll will likely require more technicians.

Self service 109

Self service Wireless Contact Center Upselling 109

Tethr

APRIL 7, 2020

Companies who were planning on holding seminars, conferences, trade shows, summits and customer gathering are all making some pretty tough calls right now. Although digital alternatives aren’t quite able to achieve the vibe or excitement of an in-person event, innovative, technological approaches can be worth exploring.

Gamification 65

Gamification outsourcing Marketing Technology 65

CSM Magazine

JUNE 27, 2023

By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up. To do this correctly, communication between the event management team and the representative company is essential.

Management 52

Management Gamification Marketing Personalization 52

Calltools

JULY 10, 2019

Holiday Training Session Topic Ideas Accepting incoming phone calls Submitting order requests Submitting order return requests Locating product SKU numbers Completing submission fields Transferring calls to management Make sure you give your employees plenty of time to practice these and other skills.

Call Center 75

Call Center call center software Scripts Sales 75

CSM Magazine

SEPTEMBER 20, 2021

You and your employees need to understand that every person in the company shoulders excellent customer service. So, send personalized offers and newsletters to show them that you “understand” their needs and “value” them. Ticket management for auto-routing, prioritizing issues, escalations, etc.

Customer Support 98

Customer Support Education Self service Surveys 98

Comm100

MAY 16, 2023

PII everywhere Colleges and universities store a treasure trove of personally identifiable information ( PII ) of students, staff, and alumni. For starters, attackers can pretend to be the victim student and convince chat agents to share more personal details about them. Live chat and security, in general, are targeted because: 1.

Education 98

Education Chatbots Engineering Banking 98

CSM Magazine

SEPTEMBER 27, 2023

Knowledge of basic financial concepts and the ability to use them in practice enables people to manage their money — keep records of income and expenses, avoid excessive debt, plan a personal budget, and create savings. That is why every person needs to understand what financial literacy is and how to improve its level.

Real estate 59

Real estate Finance Banking Education 59

CSM Magazine

AUGUST 7, 2020

When it comes to improving employee satisfaction, most managers and companies will go out of their way to improve this crucial aspect of their business. Employee satisfaction, happiness, and engagement may be interchangeable terms for many managers. What Is Employee Satisfaction? What Is Employee Satisfaction?

Benchmark 59

Benchmark Surveys Education Personalization 59

TeleDirect

JANUARY 9, 2019

Marketing firms, seminars, open enrollment, and more – there are plenty of ways that advance appointments and reservations can help your business close the deal. Make sure you and your clients meet face-to-face (in-person or remote meetings) with our reservation services. Here are just a handful of ways: Reservation services.

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. So where does the manager of a CX program start? Expanding and scaling. The role of the CX leader in maturing a customer experience program.

Customer Experience 91

Customer Experience Feedback Customer centricity Surveys 91

TeleDirect

JULY 1, 2021

Not surprisingly, most people prefer talking to an actual person about a product, service, or other important information. Want to ensure your next big seminar gets the most people in the seats? Appointment management. Seminar & event registration. Order processing. What is an Outbound Call Center?

Call Center 62

Call Center Upselling Healthcare outsourcing 62

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Corporate Strategies by Skillpath provides seminars, workshops, and conferences for those seeking professional development. Customer Service by Vision2Learn.

Customer Service 74

Customer Service Banking Education Scripts 74

AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. Break your lists up by where they are in their customer journey, who their account manager is, how they became customers, etc. Don’t send all the information to one overworked person.

Surveys 60

Surveys Customer retention Personalization Accountability 60

TeleDirect

AUGUST 23, 2019

When your customers feel the need to comment or provide feedback – which can be anytime – your 24/7 call center should have the inbound capacity to handle this communication, along with practical outbound solutions in place to effectively manage your brand. Taking reservations for seminars and other events. Personalized collaboration.

Call Center 83

Call Center outsourcing Technical Support Contact Center 83

Robert Davis

AUGUST 11, 2020

Conversely, a one-week seminar approach would give participants seven topics all in one week, and before they could apply the ideas, they would likely forget about them. We have seen this peer group pressure get the best out of even the most unmotivated person. For Leaders at Any Level: Proven Leadership Tactics.

Contact Center 62

Contact Center Coaching Accountability Time management 62

CSM Magazine

AUGUST 22, 2019

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose your people to burnout, or another job. I’ve had depleted employees, and I’ve been the used-up person (even in my current position). These are all signs that we’re burned out or morale is very low.

Customer Service 45

Customer Service Morale Call Center Consulting 45

JustCall

DECEMBER 1, 2022

The need of the hour is for managers of work from home call centers to assist, interact and engage with their home agents using a range of reporting, monitoring and management tools. Call Center Online Management Tips. It can be difficult to manage remote call center agents. Identify The Goals And Percolate Effectively.

Call Center 52

Call Center Management Agent burnout Scripts 52

Fonolo

JUNE 17, 2015

Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Agents (and management too!) Call Center Training Best Practice.

Call Center 96

Call Center Gamification Coaching Contact Center 96

VocalCom

JULY 10, 2017

By streamlining the process, call centers may save costs with faster resolutions, and agents and managers will be more efficient and confident in their roles. Mentoring is also an important part of their personal development. Communicate company news regularly. Employees should always be informed of current events at the company.

Call Center 54

Call Center Contact center software Morale Contact Center 54