JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Not to mention that smart call flow management also involves picking the right agent for a task that allows them to play to their strengths.

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40

NobelBiz

JULY 25, 2023

Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities. Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions.

Analytics 98

Analytics Call Center Contact center software Scripts 98

SmartKarrot

DECEMBER 17, 2021

Manage a small team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential.

Upselling 19

Upselling Revenue potential Accountability Coaching 19

ChurnZero

OCTOBER 26, 2021

It’s one of the most tactical SaaS customer segmentation models because it enables you to locate upsell and cross-sell opportunities with existing customers. It’s also a great way to devote attention and effort to building relationships with customers that have the most revenue potential.

SaaS 52

SaaS Revenue potential Upselling Accountability 52

SmartKarrot

SEPTEMBER 27, 2022

Enterprise customers help increase revenue potential but also need more integrations. You need to identify key strategic accounts and assign customer success managers. Using a playbook can help you simplify the complex parts of the strategy to set the ground for cross-selling, upselling, and renewal. contact-form-7].

Enterprise 10

Enterprise Accountability Management Revenue potential 10

SmartKarrot

MAY 19, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted.

Revenue potential 19

Revenue potential Government Upselling Consulting 19

SmartKarrot

APRIL 24, 2020

While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. When the convergence of low customer retention rates and higher churn, creates a deadlock in business growth, ‘ client success manager ’ comes in. What is a Client Success Manager? What is Client Success?

Management 11

Management SaaS Accountability Customer retention 11

Mindtouch

JULY 31, 2017

Building Revenue Potential (and the Future) Through Knowledge. you will know what content helped close a sale, what content helped close a case, or what content was missing to help seal the upsell. The knowledge produced in Support interactions can do wonders for the customer experience anywhere in the journey.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

JivoChat

APRIL 13, 2021

With help from an automated support system, a business can manage its customers’ needs 24/7, even when live agents are unavailable. If a chatbot can’t address a query, it can escalate the matter to a manager or an appropriate team member. Increases revenue potential. Upsell or cross-sell customers on your offers.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Comm100

FEBRUARY 5, 2018

But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is.

CRM 50

CRM Marketing Multichannel Self service 50