Management SaaS Strategic Value 
CSM Magazine
APRIL 24, 2025
Benedict Geissler, Chief Commercial Officer (CCO), Netigate Netigate , a leading European provider of AI-powered customer and employee experience management SaaS solutions, has appointed Benedict Geissler as its new Chief Commercial Officer.
Amity
JUNE 11, 2018
If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.
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ChurnZero
JANUARY 4, 2019
Over the past 5 years, the majority of Customer Success groups worldwide have become directly involved with managing income streams and profitability to some degree for their companies. If we’re not at peak SaaS, we’re probably close to it. More and more, customers are seeking out companies that share their values.
Amity
DECEMBER 22, 2014
If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.
ClearAction
MAY 29, 2016
Historically, customer experience management may have been thought of as the Service organization’s domain: dealing with post-purchase questions, returns, and misunderstandings. Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention.
Amity
JULY 22, 2016
If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.
ChurnZero
JANUARY 4, 2019
Over the past 5 years, the majority of Customer Success groups worldwide have become directly involved with managing income streams and profitability to some degree for their companies. If we’re not at peak SaaS, we’re probably close to it. More and more, customers are seeking out companies that share their values.
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