AWS Machine Learning

JULY 29, 2024

Amazon Forecast is a fully managed service that uses statistical and machine learning (ML) algorithms to deliver highly accurate time series forecasts. The first component includes a workshop to get hands-on experience with the SageMaker Canvas UI and APIs and to learn how to transition your usage from Forecast to SageMaker Canvas.

APIs 117

APIs Scripts Benchmark Metrics 117

CSM Magazine

JANUARY 2, 2025

Active Listening Workshops : Empathy begins with listening. Offer workshops that focus on active listening techniquesthings like reflecting back what a customer says and avoiding interruptions. Empathy in Customer Interaction Scripts Customer interaction scripts can easily sound roboticunless you build empathy into them.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

AWS Machine Learning

JULY 2, 2024

Organizations also require the implementation of common security practices such as identity and access management, to make sure that only authorized and authenticated users are allowed to perform specific actions or access specific resources. You can also complete these steps by running the script cognito-create-testuser.sh

APIs 142

APIs Scripts Enterprise Engineering 142

CSM Magazine

JANUARY 2, 2025

Active Listening Workshops : Empathy begins with listening. Offer workshops that focus on active listening techniquesthings like reflecting back what a customer says and avoiding interruptions. Empathy in Customer Interaction Scripts Customer interaction scripts can easily sound roboticunless you build empathy into them.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

Fonolo

OCTOBER 28, 2021

They deal with a wide variety of customer concerns and personalities each day, and they must be able to interact off-script if the situation calls for it. It’s also great for managing expectations with both customers and colleagues. How can managers set strong examples of soft skills for agents? Assertiveness.

Call Center 157

Call Center Contact Center Best practices Scripts 157

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. For example, to use the RedPajama dataset, use the following command: wget [link] python nemo/scripts/nlp_language_modeling/preprocess_data_for_megatron.py

Scripts 125

Scripts Big data Engineering SaaS 125

Fonolo

OCTOBER 26, 2022

Call center managers and leaders have some of the hardest jobs when it comes to agent engagement. Call center agents have pretty restrictive jobs, set hours, and scripts to follow. You might even consider hiring a field expert for a workshop. If they’re motivated, your customers will likely feel satisfied. Invest in your agents.

Call Center 142

Call Center Abandon rate Education Contact Center 142

AWS Machine Learning

APRIL 22, 2024

Amazon SageMaker HyperPod is purpose-built to accelerate foundation model (FM) training, removing the undifferentiated heavy lifting involved in managing and optimizing a large training compute cluster. In this solution, HyperPod cluster instances use the LDAPS protocol to connect to the AWS Managed Microsoft AD via an NLB.

Scripts 120

Scripts Engineering Management Benchmark 120

AWS Machine Learning

SEPTEMBER 26, 2024

These challenges underscore the importance of robust infrastructure and management systems in supporting advanced AI research and development. High-quality video datasets tend to be massive, requiring substantial storage capacity and efficient data management systems. As a result of this flexibility, you can adapt to various scenarios.

Scripts 119

Scripts APIs Metrics Management 119

AWS Machine Learning

NOVEMBER 20, 2023

KT’s AI Food Tag is an AI-based dietary management solution that identifies the type and nutritional content of food in photos using a computer vision model. The AI Food Tag can help patients with chronic diseases such as diabetes manage their diets. 24xlarge instances.

Scripts 120

Scripts Finance Telecommunications Enterprise 120

AWS Machine Learning

DECEMBER 13, 2024

Multiple users such as ML researchers, software engineers, data scientists, and cluster administrators can work concurrently on the same cluster, each managing their own jobs and files without interfering with others. To deploy a new VPC and subnets, follow the instructions in the Own Account section of the HyperPod workshop.

Engineering 101

Engineering Scripts Management Accountability 101

AWS Machine Learning

AUGUST 4, 2022

Adspert is a Berlin-based ISV that developed a bid management tool designed to automatically optimize performance marketing and advertising campaigns. The repricing ML model is a Scikit-Learn Random Forest implementation in SageMaker Script Mode, which is trained using data available in the S3 bucket (the analytics layer).

Scripts 124

Scripts Advertising Engineering Analytics 124

Fonolo

JANUARY 31, 2023

Instead, it’s helpful to think of it as regular part of your workforce management. Yes, training agents to use the phones and customer management systems is important, but agents must also learn and practice ‘soft-skills’ like empathy and active listening every day. Include workshops and group activities as much as possible!

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

SEPTEMBER 11, 2023

AWS customers rely on IaC to design, develop, and manage their cloud infrastructure, such as SageMaker Domains. Using Terraform, you can develop and manage your SageMaker Domain and its supporting infrastructure in a consistent and repeatable manner. A SageMaker Domain in VPC only mode with a user profile.

Scripts 122

Scripts APIs Management Best practices 122

Toister Performance Solutions

DECEMBER 8, 2022

Every customer reflexively answered "Fine," until one customer changed the script. I was an account manager for a uniform company. My customer was pleased and I managed to avoid breaking any rules that would have displeased my boss. My plan was to give the client a great workshop and then tell the contractor that I was done.

Scripts 104

Scripts Customer Service Accountability Management 104

AWS Machine Learning

JUNE 7, 2023

Training setup We provisioned a managed compute cluster comprised of 16 dl1.24xlarge instances using AWS Batch. We developed an AWS Batch workshop that illustrates the steps to set up the distributed training cluster with AWS Batch. The distributed training workshop illustrates the steps to set up the distributed training cluster.

Engineering 96

Engineering Scripts Metrics Technology 96

AWS Machine Learning

JUNE 6, 2023

For instance, if you have on-premises restrictions or existing investments in open-source products, you can use Amazon EC2, AWS ParallelCluster , or AWS UltraCluster to run distributed training workloads based on a self-managed approach. Run your DLC container with a model training script to fine-tune the RoBERTa model.

Scripts 97

Scripts APIs Benchmark Management 97

AWS Machine Learning

FEBRUARY 8, 2024

Moreover, they can orchestrate complex, multi-step workflows by breaking down tasks into smaller, manageable steps, coordinating various actions, and ensuring the efficient execution of processes within an organization. Knowledge Bases for Amazon Bedrock provides fully managed RAG to supply the agent with access to your data.

APIs 140

APIs Scripts Enterprise Management 140

AWS Machine Learning

MARCH 19, 2024

Workers gain productivity through AI-generated insights, engineers can proactively detect anomalies, supply chain managers optimize inventories, and plant leadership makes informed, data-driven decisions. The app will answer your question, and will also show the Python script of data analysis it performed to generate such results.

Construction 136

Construction Scripts APIs Enterprise 136

AWS Machine Learning

SEPTEMBER 2, 2022

Amazon EKS is a managed container service to run and scale Kubernetes applications on AWS. We have released an open-source project, AWS DevOps for EKS (aws-do-eks) , which provides a large collection of easy-to-use and configurable scripts and tools to provision EKS clusters and run distributed training jobs. script in the fsx folder.

Scripts 98

Scripts Metrics Accountability APIs 98

AWS Machine Learning

AUGUST 9, 2024

OpenSearch Service currently has tens of thousands of active customers with hundreds of thousands of clusters under management processing hundreds of trillions of requests per month. Learn more about prompt engineering and generative AI-powered Q&A in the Amazon Bedrock Workshop.

Government 130

Government Healthcare Construction Engineering 130

CSM Magazine

MARCH 24, 2025

Cloud computing has gained significant momentum as an effective way to store, manage, and process data without the constraints of physical servers. What Cloud Developers Do Cloud developers create and manage software solutions on platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform.

Best practices 52

Best practices Analytics Finance Big data 52

AWS Machine Learning

SEPTEMBER 18, 2023

SageMaker is a fully managed service for building, training, and deploying ML models. The managed infrastructure of SageMaker and features like processing jobs, training jobs, and hyperparameter tuning jobs can use Ray libraries underneath for distributed computing. In the next section, we highlight key code snippets from each step.

Scripts 130

Scripts APIs Government Construction 130

AWS Machine Learning

OCTOBER 1, 2022

Kubernetes is a widely adopted system for automating infrastructure deployment, resource scaling, and management of these containerized applications. Amazon EKS helps provision the managed Kubernetes control plane. Kubeflow on AWS helps address these challenges and provides an enterprise-grade semi-managed Kubeflow product.

Scripts 98

Scripts Engineering Accountability Management 98

NobelBiz

SEPTEMBER 3, 2024

First things first, you have to manage call center productivity. Unless constantly upgraded with a skill or professional development, agents may not be able to meet higher degrees of customer expectations or manage issues effectively. How to Calculate Call Center Productivity? That said, you must calculate it correctly, first.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

JustCall

APRIL 23, 2020

“All our workshops and training sessions now had to be provided online. Agents could easily take notes while on call or read out call scripts. ”, said the Sales Manager. Moreover, it also became difficult for the manager to train the newbies who had joined just prior to the lockdown. Thanks to JustCall.

Interactive Voice Response 105

Interactive Voice Response CRM Healthcare Average Handle Time 105

AWS Machine Learning

DECEMBER 20, 2022

Complete the steps in the following workshop to export the IMDb data from AWS Data Exchange to Amazon S3. The script creates the CSVs to load the data into Neptune. On the Jobs page, choose Spark script editor. Under Options , choose Upload and edit existing script and upload the 1_process_imdb_data.py Choose Create.

Entertainment 115

Entertainment Scripts Personalization Advertising 115

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM). Choose Next. Choose Next.

Accountability 127

Accountability Government Engineering Scripts 127

AWS Machine Learning

OCTOBER 31, 2022

To get started, follow Modify a PyTorch Training Script to adapt SMPs’ APIs in your training script. In this section, we only call out a few main steps with code snippets from the ready-to-use training script train_gpt_simple.py. The notebook uses the script data_prep_512.py return loss. Prepare the dataset.

Scripts 94

Scripts Benchmark APIs Engineering 94

CSM Magazine

JANUARY 27, 2025

Ensuring Efficient Order Management and Delivery Efficient order management and delivery are non-negotiable for online wholesale stores. Automate Where Possible : Investing in a robust order management system (OMS) ensures that every order is tracked, categorized, and verified automatically. Updating your chatbot?

Customer Service 52

Customer Service Multi-channel support Chatbots CRM 52

AWS Machine Learning

AUGUST 18, 2022

QuickSight is a fully-managed, cloud-native business intelligence (BI) service that makes it easy to connect to your data to create and publish interactive dashboards. For each step, we include options to create the resources either using the AWS Management Console or launching the provided AWS CloudFormation stack. Prerequisites.

Metrics 96

Metrics Scripts Accountability Best practices 96

Fonolo

JUNE 17, 2015

Yes, training to use the phones and customer management systems are important, but agents must also learn and practice ‘soft-skills’ like empathy and active listening every day. Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Agents (and management too!) Online learning.

Call Center 96

Call Center Gamification Coaching Contact Center 96

AWS Machine Learning

SEPTEMBER 22, 2023

The script initiates the SFT model using its current weights and then optimizes them under the guidance of a reward model, so that the resulting RLHF trained model aligns with human preference. The Human Evaluation approach is defined, launched, and managed by the Amazon SageMaker Ground Truth Plus labeling service. yaml ppo_hh.py

Engineering 130

Engineering Feedback industry standards Benchmark 130

360Connext

FEBRUARY 12, 2018

A retailer leveraged customer online service training and required every manager and in-store employee to take the “required” service courses plus something that would help each person’s “soul soar.” One store manager took a mural painting class! Video courses are getting REAL. Give it a try!

Education 88

Education Healthcare Scripts Customer centricity 88

SharpenCX

MAY 16, 2022

This tracks how many calls your agent is managing during a time period. And Officervibe’s 2021 State of Employee Engagement report found that 72% of employees think their manager could define clearer goals. Aim to Connect Through Strong Scripts. A good script starts with a statement that quickly elicits a strong connection.

Contact Center 67

Contact Center Scripts Call Center call center software 67

AWS Machine Learning

SEPTEMBER 11, 2024

This capability allows for the seamless addition of SageMaker HyperPod managed compute to EKS clusters, using automated node and job resiliency features for foundation model (FM) development. The managed endpoint uses Network Load Balancer to load balance Kubernetes API servers. This section is especially beneficial for admins.

APIs 89

APIs Accountability Metrics Management 89

JustCall

MARCH 13, 2020

Senior sales managers should make sure to extend support and guidance to the junior sales reps, at all points. Customer relationship management software helps you easily organize and manage customer data. Cold Call Scripting . This is why the practice of preparing cold call scripts comes in handy. Defining Goals .

Sales 72

Sales Scripts Coaching CRM 72