ProProfs Blog

DECEMBER 4, 2020

For many years, marketing and customer service have been running in parallel lines, helping businesses acquire and retain customers. But lately, both customer service and marketing are working in unison, helping brands capture attention, generate more business and guide customers simultaneously. Netflix and chill? No, really.

Marketing 147

Marketing Customer Service Upselling Customer Support 147

ShepHyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. It’s a common problem for any organization with separate departments, especially customer service, marketing, and sales. The post Guest Post: How To Get Customer Service, Sales & Marketing Teams On The Same Page appeared first on Shep Hyken.

Sales 174

Sales Marketing Customer Service Upselling 174

ShepHyken

SEPTEMBER 7, 2023

This week, we feature an article by Devin Pickell, Growth Marketing practitioner and head publisher of Do I Need SEO. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Integrations can be a dealbreaker for some organizations.

B2C 346

B2C Customer centricity Feedback Upselling 346

ShepHyken

APRIL 30, 2021

Dhruv Mehta is a Digital Marketing Professional at Acquire , a customer engagement platform that focuses on conversational CX. Besides offering timely support, brands will use live chat for marketing and improving customer experience through value-added services like appointment booking, reminders, delivery notifications, etc.?.

Customer Service 371

Customer Service Chatbots Analytics Upselling 371

ShepHyken

JUNE 13, 2016

Marketers rejoiced because they now have additional characters with which to include photos, videos, and polls. When Upselling Makes for a Bad Customer Service Experience by Conversational. My Comment: Don’t you just hate when you call for support and the customer service rep tries to upsell you to spending more with them?

Customer Service 208

Customer Service Upselling Customer retention B2C 208

ShepHyken

NOVEMBER 24, 2020

An amazing customer experience can translate directly into word-of-mouth marketing. Video can also be used to cross-sell or upsell in the right scenarios. About: Todd Hartley is the Founder and CEO of WireBuzz and a rock star of remote selling, video marketing and sales optimization. It is always worth investing in.

Upselling 47

Upselling Sales Marketing Customer Service 47

ChurnZero

JANUARY 9, 2025

Companies that do not map customer journeys lose 15-20% of potential revenue growth as they fail to identify and act on conversion and upselling opportunities. here is a guide for three areas to focus on as your go-to-market teams map the customer experience and hold each other accountable for its successful execution.

Journey mapping 52

Journey mapping Marketing Upselling Education 52

ShepHyken

JANUARY 10, 2022

Customer Service Is the New Upsell by David Wagoner. If your customers aren’t satisfied with their buying experience, it won’t matter how good your marketing is, how many leads you receive, or how well your sales funnel converts new customers–they won’t come back. Keep in mind that a loyalty program is as much about marketing.

Customer Service 198

Customer Service Upselling Sales Customer retention 198

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. Increased cross-selling and upselling opportunities . He shares how you can align your customer’s journey with their brand expectations.

Sales 314

Sales CRM Contact Center Customer retention 314

ShepHyken

SEPTEMBER 20, 2019

It’s also not uncommon for other departments such as Sales, Onboarding, and Marketing to have access to support software as well. Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools. This information can also benefit other departments.

B2B 281

B2B Customer Support CRM B2C 281

ChurnZero

MARCH 14, 2025

And, on the flip side, what value does customer success bring to their sales counterparts as part of the broader go-to-market team? Will CSMs struggle to maintain a customer-first mindset and spend all their time on upsells, rather than learning about their big picture goals and helping them navigate the path to get there?

Upselling 52

Upselling Sales Customer retention Consulting 52

ShepHyken

JUNE 8, 2023

On top of this, remember to acknowledge cultural differences between different markets and how this will affect a customer’s perception of your brand. To achieve this, ERP software can unify your customer data and maximize its accessibility across marketing, sales, and customer service teams.

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

Beyond Philosophy

MAY 7, 2020

Moreover, they want to upsell you, which is more likely to occur when you like them. You would have thought that there would be some way of segmenting the market to route calls to different levels of technical support instead of having everyone start the same. Cable companies are long-term relationships, contractual even. Of course!

Customer centricity 436

Customer centricity Technical Support Consulting Consulting 436

ShepHyken

DECEMBER 12, 2017

Create specific promotions based on the personal preferences of your customers, this not only can create an upsell, but customer loyalty. About: Shannon Bell leads product management, strategy, and go-to market for Amdocs ’ digital, intelligence, and BSS portfolio as part of Amdocs Technology. Bots won’t understand 100% of everything.

Upselling 202

Upselling Personalization Call Center Sales 202

Totango

OCTOBER 14, 2024

An outcome-first approach is the foundation of a customer-led growth motion, where new logos are seeded with the potential for retention, upsell, and expansion. After 15+ years as a marketing leader with revenue ownership, Karen Budell understands how marketing and sales work together.

Sales 62

Sales Upselling Engineering Enterprise 62

Callminer

FEBRUARY 23, 2021

Adapting to a shifting market means making changes to agent engagement processes , team cooperation, agent training and more, while maintaining a positive customer experience. Also, agents with insight into how customers have interacted with sales teams have increased upsell and cross-selling opportunities.”

Call Center 376

Call Center Technology Banking Contact Center 376

ChurnZero

JANUARY 31, 2025

But it doesnt know that this is a healthy customer whom you intend to upsell next quarter. You still have to do the work to uncover whether a CSP has actually invested in AI or is just marketing it. You tell your AI point product to write a renewal email, and it writes a great Hey, its renewal time draft.

Upselling 97

Upselling Engineering Enterprise Marketing 97

Outsource Consultants

FEBRUARY 25, 2025

This data (when properly analyzed) can inform product development, marketing strategies, and overall business decisions. Master the Art of Upselling and Cross-selling Upselling and cross-selling are powerful techniques that can boost your ecommerce sales significantly. How can a call center increase my e-commerce sales?

Call Center 67

Call Center Sales outsourcing Technical Support 67

ShepHyken

FEBRUARY 11, 2022

This week we feature an article by Devin Pickell, Growth Marketer at Privy. Did you know that transactional emails, like order and shipping confirmation emails, will have more than double the engagement of regular marketing emails?? . Devin Pickell is a Growth Marketer at Privy. Audit your order confirmation sequence.

Customer Experience 174

Customer Experience Upselling Marketing Personalization 174

ShepHyken

OCTOBER 2, 2023

Customer service can contribute to revenue growth by resolving customer issues and upselling, cross-selling, and retaining customers who may have been on the verge of leaving. ” “Paying above the market is certainly something that we do. But that doesn’t get the job done entirely.

Customer Support 213

Customer Support outsourcing Upselling Customer retention 213

Joe Rawlinson

NOVEMBER 3, 2024

It results in incorrect profiling and misguided marketing efforts. This quickly increases the chances of upselling and cross-selling, maximizing profitability. Card scanning solutions not only make these processes more efficient but also significantly boost client satisfaction and loyalty.

Customer Service 78

Customer Service Advertising Upselling Banking 78

ChurnZero

FEBRUARY 7, 2025

Upselling opportunities Using CRM data, CS teams can identify upselling or cross-selling opportunities, which the CSP supports with targeted communication, ensuring the right message reaches the customer at the right time. Automate renewal reminders and periodic check-ins, ensuring timely follow-ups that reduce churn.

CRM 59

CRM Upselling Best practices Analytics 59

CSM Magazine

MARCH 6, 2025

Shopify offers several tools and integrations to create unique shopping experiences for your buyers: Upsell and Cross-Sell Suggestions With apps like Bold Upsell and Frequently Bought Together, you can recommend products based on what the customer is adding to their cart.

Abandon rate 52

Abandon rate Upselling Construction Feedback 52

ShepHyken

AUGUST 10, 2018

If you can determine which leads will turn out to be warmest, converting customers will be easier, and all marketing efforts will be worthwhile. This will provide a prediction on whether the leads will turn out to be warm and help decide where to direct the bulk of your marketing efforts for new business. Segmenting Customers.

Analytics 168

Analytics Upselling Banking CRM 168

TeleDirect

MARCH 15, 2025

Conducting upselling and cross-selling campaigns to increase revenue. Market Research & Customer Surveys Gathering customer feedback through phone surveys and opinion polls. Market Insights & Business Growth: Collecting customer data helps companies tailor products and services.

Call Center 62

Call Center Telemarketing Technical Support Healthcare 62

Outsource Consultants

FEBRUARY 11, 2025

Satisfied customers are more likely to make repeat purchases, explore other products and services offered by the company (cross-selling), and upgrade to premium offerings (upselling). Differentiation in a Competitive Market In a crowded marketplace, exceptional customer experience can serve as a powerful differentiator.

Upselling 67

Upselling Interactive Voice Response Customer centricity Employee engagement 67

ShepHyken

MARCH 7, 2022

How Customer Service Can Help You Improve Your Content Marketing by Ciara Byrne. NewsBreak) The truth is, providing great customer service can set you apart from the competition, generate more marketing and sales opportunities, and keep your business growing successfully. Our customers love good content that is relevant to them.

Customer Service 33

Customer Service Airlines Advertising Upselling 33

ShepHyken

MAY 25, 2018

Marketing has always been about pushing products, and service has been about solving problems, but that’s an outdated outlook. But when they’re in the market for a new product, next-best action guarantees you don’t miss a great chance to upsell just because the customer is interacting in a traditional service channel, like the call-center.

Call Center 185

Call Center Customer retention Advertising Upselling 185

ShepHyken

JULY 31, 2020

This week we feature an article by Ashwini Dave , a digital marketing expert at Acquire. Ashwini Dave is passionate about business, entrepreneurship, e-commerce, emerging technology and digital marketing. She is working with Acquire as a digital marketing expert. Exploit AI-Powered Tools to Automate Common Queries.

Customer Experience 216

Customer Experience Customer Service Chatbots Upselling 216

TeleDirect

DECEMBER 24, 2024

Revenue Growth: Improved customer experiences translate to higher sales, upselling opportunities, and reduced churn. These trends are not just opportunities; they are necessities for staying competitive in a rapidly changing market. The post Top 3 Trends Shaping Customer Service in 2025 appeared first on TeleDirect.

Customer Service 62

Customer Service Analytics Airlines CRM 62

ChurnZero

NOVEMBER 26, 2024

Understanding the salary budget for the role based on responsibilities, the current market, and level. Primary Responsibilities: Cultivate and maintain deep relationships with approximately 50 mid-market and enterprise customers generating a combined annual recurring revenue of $3 million. Let’s go back to our CSM role as an example.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Quality Contact Solutions

NOVEMBER 10, 2022

The right outbound calling center allows an organization to accomplish more with marketing and sales. Existing Customer Upsell/Cross-sell Upselling and cross-selling to existing customers are proven ways to increase average order or contract size and should be essential components of all sales strategies. Contact Us.

call center solutions 98

call center solutions Call Center Telemarketing B2C 98

ShepHyken

JULY 1, 2022

Optimized marketing effectiveness across engagement points . Improved operational efficiency with faster time to market . Grow revenues & increase sales through upselling & cross-selling . Building marketing content . Accelerated conversions while decreasing fallouts . Understand the customers .

Airlines 191

Airlines Upselling Customer Experience Chatbots 191

TechSee

MAY 24, 2021

The future of the market for home security firms is bright. With DIY alarms that do not require installation assistance or a monitoring service getting cheaper and more popular, security firms must take steps to make their products easier to use in order to compete in a crowded market. Turn a profit from upsells.

Upselling 124

Upselling Self service Wireless Contact Center 124

CCNG

JULY 3, 2024

By 2028, the market for contact center outsourcing is expected to grow at a CAGR of 5.66% (2023-2028), reaching USD 132.92 They partner with trusted contact centers to create a global talent pool, enable innovation, and accelerate time-to-market.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

ChurnZero

JANUARY 20, 2021

For Clearbit Chief Marketing Officer, Matt Sornson, redefining how his SaaS business views success was important in creating growth. Clearbit changed its marketing strategy by focusing on routing ICP leads to the sales team, Sornson noted. This is called upselling. It’s about offering the right upsell at the right time.

SaaS 98

SaaS Upselling B2B Metrics 98