Taylor Reach Group

JUNE 9, 2020

It’s time to take a deeper dive into the word of virtual agents. That said, I acknowledge that virtual agents today aren’t as effective as live representatives and can be expensive during the implementation phase; not to mention the technology does not always match up to the marketing pitch.

Virtual Agent 129

Virtual Agent Contact Center outsourcing Government 129

Liveops

NOVEMBER 16, 2018

Considering how customer service training typically takes at least six weeks, and most skilled seasonal talent gets snapped up early (especially in today’s tight labor market ), call centers that fall behind tend to stay behind. In fact, 25–40% of new agents hired in November won’t make it to Black Friday. That means….

Virtual Agent 81

Virtual Agent virtual call center Call Center Coaching 81

Cisco - Contact Center

AUGUST 3, 2020

I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Let me share some of the reasons Webex Contact Center received this recognition. Webex Contact Center is built on the unique Webex Platform for Contact Center.

Contact Center 116

Contact Center Technology contact center solutions Virtual Agent 116

Global Response

MAY 1, 2023

And since customer support can make or break a customer’s experience with your brand, taking care to partner with a trusted, experienced inbound call center is a must. Outbound Call Centers Conversely, outbound call centers—as the name suggests—handle outgoing communications to customers.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

Cisco - Contact Center

FEBRUARY 5, 2020

There was a particular focus on the Go To Market aspects and the role of Cisco Contact Center partners. Innovation and trends in Contact Centers market. An open architecture for modern Contact Center. Two live demos of Google AI integration in Cisco Contact Centers. Agent Assistance services.

Contact Center 59

Contact Center contact center solutions Virtual Agent Interactive Voice Response 59

Liveops

JANUARY 6, 2022

Recently, Liveops Senior Vice President of Marketing and Talent Acquisition, Ellen Hahn, joined the weekly live stream Sterling Live to discuss recent workforce trends with Sterling General Manager Vincenza Caruso-Valente. Particularly for independent agents and contractors.

Gamification 62

Gamification virtual call center Virtual Agent Call Center 62

Global Response

FEBRUARY 13, 2022

One of the main benefits of an offshore call center is simply the low cost—it provides a low barrier to entry for new companies who need an outsourced call center, and the competitive call center market in other countries means there’s lots of flexibility. Is a homeshore call center right for you?

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62