NobelBiz

AUGUST 22, 2023

Understanding the Basics: What is VOIP? Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. From startups to multinational corporations, VOIP’s penetration into the corporate world is deep and for all the right reasons.

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Nextiva

MARCH 6, 2019

A VoIP app is more common today than it has ever been before. Chances are even if you don’t know what a VoIP app is you’ve already used one. The post VoIP App 101: Simple Answers to ALL Your Questions About Them appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

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voip Enterprise Sales Marketing 91

VirtualPBX

SEPTEMBER 14, 2023

That is where VoIP & texting steps in. Integrating VoIP & texting in your business transforms the way you communicate with your partners, customers, and employees. In this blog, we are going to discuss the key aspects of VoIP and texting and how to integrate them into your business. What is VoIP?

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VirtualPBX

NOVEMBER 29, 2023

One of the newly emerged game-changers in this sphere is the Voice over Internet Protocol (VoIP) for your business. According to recent research, the global VoIP market is expected to reach a value of $74.36 What is VoIP? So, what is VoIP ? How does VoIP work?

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voip Analytics B2B Technology 98

VirtualPBX

MARCH 31, 2020

VoIP softphones have helped bring Business Phone Plans out of the office an into the modern working world. Our blog often mentions that the VirtualPBX Softphone is a fully-featured VoIP phone. What is a VoIP Softphone? As just a quick refresher, remember that a VoIP network uses digital packets to send voice information.

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VirtualPBX

NOVEMBER 26, 2019

Today’s blog will be supported by our competitors’ opinions about the best VoIP phones of 2019 and 2020. Executives in this market may find themselves with more than one SIP account and speaking to other employees, managers, and company stakeholders on a daily basis – all of which demand clarity of voice.

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Nextiva

DECEMBER 6, 2018

You have a chunk of money dedicated to marketing. A surprising number of businesses don’t have a defined marketing budget breakdown to use as a starting point. The best marketing efforts […]. But do you know exactly how you’re going to spend it?

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Marketing voip Metrics Sales 94

ShepHyken

SEPTEMBER 5, 2017

Shep Hyken interviews Matt Peterson, CMO and co-founder of Jive Communications, a worldwide cloud based communication company that offers VoIP, video conferencing, and contact center support. Matt is responsible for designing the marketing strategies and processes that drive Jive’s growth, it’s obvious he cares about his customers.

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Nextiva

MAY 9, 2020

The post The Top 50 Customer Service Experts of the Decade (2010–2020) appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Companies today care about the customer journey and invest in their customer’s success. This phenomenon is no […].

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voip Customer Service Sales Customer Experience 173

VirtualPBX

NOVEMBER 5, 2020

The release of our Business SMS feature can easily ramp up your SMS marketing goals. The Logical Link for SMS Marketing. Hardware VoIP phones are also supported and can be used at your office. We provide our API for those businesses that want to take SMS marketing automation into their own hands. Responding to Messages.

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Hodusoft

JUNE 17, 2021

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. It is our vision to make innovative market leading software accessible to businesses of all sizes. billion USD in 2020.

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Callminer

FEBRUARY 23, 2021

Adapting to a shifting market means making changes to agent engagement processes , team cooperation, agent training and more, while maintaining a positive customer experience. For instance, cloud VOIP systems, live chat software, video consultation, asynchronous messaging, SMS service lines, and so on.

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OrecX

AUGUST 24, 2021

We recommend OrecX, which is a passive VoIP recording product. Oreka GPL is a free, VoIP-ready, open source call recording software, which can capture and retrieve calls via a browser-based interface. Speed to market. OrecX runs on either Linux or Windows operating systems and integrates with any phone system. "We

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aircall

AUGUST 12, 2022

This means recruiting teams need to work quickly and efficiently, which is where VoIP for recruiters can help. . The Importance of Using VoIP for Recruiters. The Importance of Using VoIP for Recruiters. A cloud phone system and VoIP integrations can speed up the hiring process from weeks or months to days.

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voip Interactive Voice Response Call Logging Analytics 71

Spearline

NOVEMBER 23, 2021

A recent report from ResearchandMarkets.com estimated that the global hosted PBX market in 2021 is $5.7Bn. Growing competition With a market this hot, comes competition. To compete for their slice of this growing market, cloud-PBX providers need to showcase why their offering stands out. appeared first on Spearline.

Marketing 98

Marketing Telecommunications voip B2B 98

Nextiva

FEBRUARY 28, 2019

The post 25 Working from Home Tips to Slam-Dunk Tasks [2019 Update] appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. After all, who wouldn’t want to work whenever they wanted, on […].

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voip Sales Marketing Customer Experience 134

aircall

NOVEMBER 17, 2021

Once your business has decided to move away from traditional phone services, the search for the best VoIP provider becomes a critical step in modernizing the way your team communicates. Choose the right partner, and it’ll be easier to scale the technology as your business grows and expands into new markets. What Is VoIP?

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VirtualPBX

MARCH 26, 2025

If your business number is connected to a landline or a VoIP service without texting capability, the unfortunate reality is that nothing happens. Whether you want to: Increase marketing efforts by notifying customers about new products and promotions. This can lead to missed opportunities and lost business.

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voip CRM Marketing Management 59

Nextiva

JANUARY 14, 2019

The post 10 Real-Life Customer Service Examples and Tips to Grow Your Fan Base appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Today, let’s look at a variety of companies whose have succeeded by […].

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voip Customer Service Sales Marketing 132

aircall

NOVEMBER 9, 2022

Cloud-based phone systems , voice-over internet protocol (VoIP), virtual telephony–or whatever name you know them by—offer cost savings in different shapes and sizes. But just because you’ve switched your sales and support teams to using business VoIP phones , doesn’t mean those cost savings come automatically. The good news?

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voip Consulting Consulting Sales 62

Nextiva

JANUARY 16, 2019

The post Your 3-Step Guide to Getting a Business Phone Number: Fast, Easy, and Secure appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. When it comes to standing out from the crowd, having a personalized business phone number can make all the difference. There are […].

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voip Sales Marketing Personalization 119

Nextiva

FEBRUARY 19, 2019

The post 21 Customer Service Phrases That Can Make or Break Your Business appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Chances are, you’ve been on the receiving […].

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voip Customer Service Sales Marketing 131

Nextiva

JANUARY 15, 2019

The post Why You Need a Customer Reviews Strategy in 2019 appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Through social media and customer review sites, customers easily share their […].

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voip Customer centricity Sales Marketing 130

JustCall

SEPTEMBER 3, 2024

But there’s a solution: VoIP. VoIP texting is the modern equivalent of a digital messenger, delivering your message efficiently and securely over the internet. In this guide, we’ll show you how VoIP texting offers a versatile solution that can slash costs, improve collaboration, and ensure you never miss a lead again.

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voip Multi-channel support Analytics CRM 52

Nextiva

JANUARY 10, 2019

appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Being available to answer questions or assist with issues on the phone can make all the difference to […]. The post How Much Is A Business Phone Line?

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voip Sales Marketing Customer Experience 116

Nextiva

JANUARY 25, 2019

If you’re on the lookout for a business VoIP phone service to streamline communications with your internal teams and customers, you might want to consider Nextiva. In this post, we go into some of our genuine Nextiva reviews, top features, and pricing. Here’s a quick overview: What is Nextiva?

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voip Feedback Sales Marketing 104

Nextiva

DECEMBER 18, 2018

The post 30 Customer Retention Strategies Used by Top Companies appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Despite this, they found that most companies focus more on customer acquisition than customer retention strategies — 28 percent more. So, why […].

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Customer retention voip Sales Marketing 127

Win the Customer

NOVEMBER 25, 2019

One of the best investments an enterprise can make is installing a Voice Over Internet Protocol (VoIP) system. According to Transparency Market Research, the value of the VoIP market will be as much as $136.76 Having a VoIP system allows staff to work from home, which consequently could reduce your overheads.

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voip Customer Care Enterprise Marketing 111

Nextiva

JANUARY 7, 2019

The post How To Choose A Business Phone System appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

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voip Sales Marketing Customer Experience 115

Nextiva

JANUARY 2, 2021

The post 5 New Year’s Resolutions in 2021 With Your Customers In Mind appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. With this in mind, it’s up to your team to figure out how to cater to customers in a way […].

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Nextiva

JANUARY 9, 2019

appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. As part of this process, you’ll probably be asking yourself, “How many phone lines do I need for my […]. The post How Many Phone Lines Do I Need for My Business?

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voip Sales Marketing Customer Experience 114

Nextiva

OCTOBER 30, 2018

The post 30 Customer Service Tips That Will Genuinely Delight Your Customers Every Single Time appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Unfortunately, customers that have a negative […].

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voip Customer Service Sales Marketing 127

Nextiva

DECEMBER 12, 2018

The post 15 Benefits of Event Sponsorship Most Companies Ignore appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. While around 85% will likely buy from you, the benefits of event sponsorship don’t end there. Here’s […].

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voip Sales Marketing Customer Experience 117

NobelBiz

AUGUST 13, 2024

What is VoIP? A Voice over Internet Protocol (VoIP) telecom system allows contact centers to connect inbound and outbound calls over an internet connection. Contact centers that use VoIP can convert voice to a real-time experience by enhancing agents’ self-service and support activities, increasing throughput, and reducing costs.

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Nextiva

DECEMBER 20, 2018

The post How to Create a Business Continuity Plan appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Having a company-wide plan in case of an emergency is essential, especially […].

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voip Sales Marketing Customer Experience 123

Nextiva

JANUARY 24, 2019

The post The IT VP Career Path Explained in 5 Easy Questions appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. A VP of IT career path is varied and never looks the same for everyone, but is highly dependent on experience and skills, just like the CIO career path. Most VP of […].

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voip Sales Technology Marketing 109

Nextiva

JANUARY 23, 2019

Here’s What You Need to Know Before You Apply appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. The CIO career path requires a significant amount of education, on-the-job training, and […]. The post Eyeing a CIO Role?

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