Beyond Philosophy
NOVEMBER 11, 2014
This statement from the psychologists Townsend and Bever captures one of the great truisms of human behaviour – and one of the great challenges for marketers. As neuroscience reveals more about what habits are, and how they come to direct our behaviour, it’s becoming clear that marketers cannot afford to ignore the habit-forming.
ShepHyken
MARCH 31, 2018
Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. At the time of this article, he’s had almost 18 million views. It blurs the lines between customer service, marketing, and even sales. Regardless of social media channel, reaction time is paramount.
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ShepHyken
MAY 30, 2023
Not only was he correct in diagnosing the problem, but he also found a remedy: he hired Jeff Slutsky, a business expert known for his street fighter marketing tactics. In between the song segments, Slutsky takes on the role of DJ and introduces the songs mixed in with marketing messages about foot and ankle clinics.
TeleDirect
JANUARY 7, 2025
Sign #2: Customer Complaints About Service Quality Are Increasing When customers start complaining about long wait times, unresponsive support, or unresolved issues, its time to rethink your customer service strategy. Reduces wait times by ensuring adequate staffing during peak hours. High rates of abandoned calls.
Beyond Philosophy
MARCH 2, 2020
We have all been in line or on hold for customer service , waiting for a company to get back to us. We tap our toes and roll our eyes as we wait. Then, when our wait time runs long and our patience runs short we get cranky and think, this customer service crew is really inept today. First, consider your market.
TeleDirect
DECEMBER 25, 2024
Reduced wait times, even during peak hours or unexpected surges in demand. Improved Customer Satisfaction When customers receive timely and effective assistance, their satisfaction increases. Global Reach For businesses with international customers, operating across different time zones can be challenging.
ShepHyken
SEPTEMBER 3, 2021
This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. This would allow your organization to provide high-quality customer service in the form of higher FCR rates, lower average wait times, and better service quality. .
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