Meeting Related Topics 
ShepHyken
MARCH 10, 2025
Top Takeaways To meet customer needs, businesses must continuously adapt to new expectations and technologies. The rapid changes in technology mean that businesses must continually adapt to meet evolving customer expectations. How does AI compare to traditional surveys in measuring customer satisfaction?
Callminer
AUGUST 22, 2022
With the introduction of the FCA's new Customer Duty requirements, brands must take an active stance toward assisting and protecting financially vulnerable customers.
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ShepHyken
JANUARY 14, 2025
Why is meeting or exceeding customer expectations important in the hospitality industry? This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? What role does storytelling play in creating memorable customer experiences?
ShepHyken
NOVEMBER 12, 2024
One of the topics of the meeting was a discussion about why a client would leave. But let’s assume the advisor is smart, the advice is sound, and the return on investment meets expectations. I was recently hired as a keynote speaker to talk to a group of financial advisors about client service.
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See how to meet your customers where they're at with a digital-first strategy. Co-branded Infographic with Nice: Your Guide to Next-Gen CX Connections. Download today to find stats on customers moving from first gen to next gen digital.
ShepHyken
FEBRUARY 24, 2025
Meeting the customers on their chosen platforms helps them gather more data and better understand what customers experience and expect. ” “It’s important to meet people where they are. ” “AI will not completely disrupt the human-to-human customer experience.
AWS Machine Learning
JANUARY 14, 2025
With the general availability of Amazon Bedrock Agents , you can rapidly develop generative AI applications to run multi-step tasks across a myriad of enterprise systems and data sources.
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In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers.
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This report details three ways you can more effectively capture insights on who is visiting your stores and why, as well as if you are meeting their needs and delivering an exceptional customer experience. Now the question is: how to get CX right? Download the report to learn more!
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Every day customers contact customer support and every day customer support agents help to meet their requests. But how are your customers reaching out? What steps occur before they are connected with an agent? And are your customers utilizing AI? Whether they are reaching out via chat, social media, or phone the end goal is always the same.
Advertiser: ZoomInfo
How can sales organizations meet the buyer along the journey at the perfect time? With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Download this eBook to find out!
Advertiser: ZoomInfo
More meetings. Longer sales cycles. Increasingly discerning buyers. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer.
Advertiser: ZoomInfo
Meet your modern sales playbook - See how high-performing sales and marketing teams increase pipeline year-over-year. For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.
Advertiser: ZoomInfo
In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. In recent years, cold calling has become synonymous with rejection and failure.
Advertiser: Vanilla Forums
Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. What do consumers expect when it comes to CX?
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