ShepHyken

SEPTEMBER 20, 2019

By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands. If they see a customer is having problems with chat conversations, they can provide training on their next call around configuring the chat technology to ensure its meeting their needs.

B2B 289

B2B Customer Support CRM B2C 289

ChurnZero

NOVEMBER 23, 2022

This is a guest article by Stephanie Neale , CEO, Blind Zebra , a sales and client success training company for B2B pros. Customers use the inevitable chaos of the holiday season as grounds to dodge meetings and put off signing contracts. Step 2: Rate your open renewal and upsell opportunities for timing.

Upselling 98

Upselling B2B Sales Management 98

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. In 2021, the flexibility to remain available to customers and meet their expectations becomes essential and will make it possible to stand out. Sales and service are being brought together as one.

Call Center 376

Call Center Technology Banking Contact Center 376

ShepHyken

JUNE 8, 2023

It’s only when you combine all of these considerations that you’ll be able to provide an exceptional experience. To achieve this, ERP software can unify your customer data and maximize its accessibility across marketing, sales, and customer service teams.

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

Expivia

NOVEMBER 30, 2021

No matter what type of call center you operate, you’ll need to manage sales. Customer service centers need to upsell and cross-sell. Even customer support is a sale in a way, a sale on continued business. . But, how do you get you to improve call center sales in your business? Outbound centers need to sell.

Call Center 98

Call Center Sales Scripts Outbound sales 98

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 92

Sales Coaching Brand ambassadors B2B 92

ChurnZero

JANUARY 22, 2021

So, you signed up for a Customer Success gig and now your boss wants you to upsell? But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Apply a language framework to “get into” the sales conversations.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

Integrity Solutions

NOVEMBER 29, 2022

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics. How to Determine Sales Training Metrics.

Metrics 87

Metrics Sales Coaching Accountability 87

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 92

Sales Upselling Accountability SaaS 92

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. Delivery of crucial customer data to sales representatives to support higher closing rates and upsells.

B2B 82

B2B Sales CRM Enterprise 82

CCNG

JULY 3, 2024

BENEFITS OF CONTACT CENTER OUTSOURCING With contact center outsourcing, a business becomes more agile and flexible, ready to meet customer requirements and scale up or down as needed. Most reputed contact center providers would have an hawk-eye on meeting the SLA’s and ensuring that they are delivering on their promise.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams. Let’s look at task management.

CRM 96

CRM Sales Accountability Analytics 96

TechSee

SEPTEMBER 26, 2024

Unlocking Direct Revenue Opportunities In addition to reducing costs and improving operational efficiency, Agentic AI is pivotal in driving revenue growth and increasing upsell opportunities. This proactive approach helps businesses capture additional customer revenue without human intervention or aggressive sales tactics.

Average Handle Time 124

Average Handle Time Upselling Enterprise Technical Support 124

Totango

OCTOBER 14, 2024

Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. This blog shares a few key takeaways.

Sales 62

Sales Upselling Engineering Enterprise 62

CCNG

APRIL 27, 2022

My background is sales management. I led my first outside sales team of 40 people right out of college. I was hired by this CEO to change the culture from customer service to sales because 95% of this company’s clients were in the consumer products and services industry. I had no idea about contact centers.

CCNG 195

CCNG Contact Center Scripts Feedback 195

Totango

AUGUST 14, 2020

We meet weekly on Fridays with our product and development leadership teams to walk through the stakeholder and customer feedback that we’ve collected for that week in Totango. Which then got our account teams, sales team, product teams, and support teams all excited and asking how to leverage Totango. As part of that we: .

Accountability 157

Accountability Feedback Sales Upselling 157

Quality Contact Solutions

NOVEMBER 10, 2022

The right outbound calling center allows an organization to accomplish more with marketing and sales. When done right, an outbound calling program consistently provides qualified appointments to your sales team without them having to do the tedious calling. Outbound Call Center Pricing.

call center solutions 98

call center solutions Call Center Telemarketing B2C 98

TechSee

FEBRUARY 5, 2019

Incentivized surveys and refer-a-friend programs, of the type that delivered stunning exponential user growth for Dropbox will give rise to more refined models drawn from the world of B2B sales. Corporate Collaboration to Benefit the Customer.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

Totango

NOVEMBER 23, 2021

They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. However, these are primarily sales functions, not customer success functions. Your Upsells Are Going Down. Your Escalations Are Going Up.

Upselling 95

Upselling CRM Revenue potential Feedback 95

Totango

JANUARY 10, 2024

From there, Beswada explained that the insights are grouped into relevant segments and then aggregated into dashboards accessible across the organization to marketing, product, operations, and sales. Partners [product, sales, and marketing] are active participants in building those retention strategies.

Sales 96

Sales industry standards Benchmark Upselling 96

ProProfs Blog

DECEMBER 16, 2020

But when it comes to the holiday season, live chat turns out to be a lucrative option even for sales team as it helps them to: Capture market qualified leads in real-time. Initiate a chat that helps sales and support teams understand customer intent better. Close a sale while having a conversation with the customer.

Management 147

Management Chatbots Sales Upselling 147

JustCall

NOVEMBER 23, 2022

Businesses should make all efforts to empower their sales team to live up to their potential and achieve their targets. It can be made possible through sales enablement. Here, we take a look at what sales enablement is, its importance, and what are the primary sales enablement KPIs to track. What is Sales Enablement?

Sales 52

Sales Upselling Revenue potential Coaching 52

OctopusTech

JULY 31, 2023

Enter live chat outsourcing, a smart method that is gaining hold among firms looking to increase their online sales and improve customer perception. So, let’s get started and uncover the secrets to increasing your online sales with the help of live chat outsourcing. What Is The Meaning Of Live Chat Outsourcing?

outsourcing 62

outsourcing Sales Upselling Abandon rate 62

Totango

JULY 19, 2021

It may be wise to look for applicants coming from diverse backgrounds, such as those with customer relations, sales or other service-orientated backgrounds. They should be quick to understand customer needs and how your product can meet them. . So, how can you create a customer success team that will give you the results you want?

Upselling 125

Upselling Feedback Surveys Customer advocacy 125

Totango

JULY 5, 2022

Make the Most of Upsell Opportunities. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. By utilizing a customer success software, you will be able to have deeper insight into your customers’ businesses and recognize when upsell opportunities present themselves.

Upselling 101

Upselling CRM Best practices Accountability 101

Cincom

MAY 8, 2024

Managing sales processes across large organizations is complex. From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. This frustrates customers and limits sales capacity. Sales data gets scattered across systems. What Is CPQ Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. When sales owns the renewal, it’s like having that jerk who you hate show up and say, “Thanks for getting me all the way to the goal line. What’s your sales motion? I’ll take it from here.”

Upselling 98

Upselling Metrics SaaS Sales 98

JustCall

DECEMBER 13, 2022

The world of sales has seen a considerable change. The sales process nowadays is much more complex. Previously, face-to-face meetings and phone calls were enough to clinch a sale. Overall sales during a period is now just a starting metric. Increasingly, machine learning is also playing a part in boosting sales.

Sales 52

Sales CRM Upselling Technology 52

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. When sales owns the renewal, it’s like having that jerk who you hate show up and say, “Thanks for getting me all the way to the goal line. What’s your sales motion? I’ll take it from here.”

Upselling 97

Upselling Metrics SaaS Sales 97

Totango

AUGUST 9, 2022

This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success. Ideal profile fit: such as using a scoring system to rate marketing and sales prospects based on an inclination to buy. Customer needs and wants.

Best practices 103

Best practices B2B Journey mapping Upselling 103

Nicereply

NOVEMBER 19, 2020

Some leaders see it as a sales function focused on renewals and upsells. And some companies see it as account management, ensuring the customers’ business inquiries post-sale are handled with care. She found that two distinct roles within success were necessary to meet and exceed their customer demands.

Upselling 98

Upselling Accountability Sales Management 98

aircall

FEBRUARY 6, 2023

But what else can it bring to the table when it comes to driving sales and team performance ? That way, customer and sales narratives can be managed in real-time together, allowing salespeople to easily develop insights. Taking personalization to the next level Sales and support chatbots have been around for a while.

CRM 62

CRM Sales Chatbots Upselling 62

Quality Contact Solutions

AUGUST 20, 2021

The SOC 2 Type 1 and HIPAA certification report prepared by A-LIGN ASSURANCE, a leading cybersecurity and compliance professional services firm, affirms the company’s information security practices, policies, procedures, and operations meet the SOC 2 and HIPAA standards for security, availability, and confidentiality. “At

Call Center 98

Call Center Telemarketing outsourcing B2C 98

Totango

SEPTEMBER 1, 2022

A Quarterly Business Review (QBR) in SaaS is a periodic meeting scheduled with a client every three months to assess performance and plan strategic adjustments. SaaS QBR meeting agendas[LINK] typically cover: A review of progress toward goals established during previous quarterly business reviews.

SaaS 101

SaaS Journey mapping Upselling Best practices 101

Comm100

NOVEMBER 15, 2022

Telephone support simply can’t meet these expectations. To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. This upselling opportunity is made even easier by the unification of every channel. Increase deal size.

Upselling 92

Upselling Chatbots Customer retention Analytics 92

Toister Performance Solutions

JULY 23, 2020

The report tracked the percentage of successful credit card offers made by each sales rep in our contact center. One example was call center agents were asked to upsell slow-moving products, but were having little success. I asked to meet with them to kick off our project, and then I listened carefully to their needs.

Customer Service 104

Customer Service Upselling Call Center Sales 104