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Call Center Scripts: Boost Efficiency & User Satisfaction

ROI CX Solutions

Table of Contents Introduction Call center scripts play a vital role in enhancing agent productivity. Scripts provide structured guidance for handling customer interactions effectively, streamlining communication and reducing training time. Scripts also ensure consistency in brand voice, professionalism, and customer satisfaction.

Scripts 92
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When Improv Meets Business

ShepHyken

In other words, there isn’t a script. Be it digital or face-to-face, today we must improvise to meet the expectations and needs of our customers. The post When Improv Meets Business appeared first on Shep Hyken. One actor starts out with an idea and the other actor(s) build from that. Follow on Twitter: @Hyken.

Wireless 214
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Customized model monitoring for near real-time batch inference with Amazon SageMaker

AWS Machine Learning

To reduce the number of invocations and meet custom business objectives, AI/ML developers can customize inference code to send multiple inference records in one payload to the endpoint for near real-time model predictions. An AI/ML developer creates a SageMaker endpoint including custom inference scripts.

Scripts 110
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Generate customized, compliant application IaC scripts for AWS Landing Zone using Amazon Bedrock

AWS Machine Learning

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 129
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100 Pipeline Plays: The Modern Sales Playbook

Meet your modern sales playbook - See how high-performing sales and marketing teams increase pipeline year-over-year. Sell more with proven templates - Customize our winning email and script templates and add them to your workflows for more wins. Close more deals with these winning plays!

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Guest Post: Chatbot vs. Live Chat – Which delivers the best customer experience?

ShepHyken

Chatbots are simply machine-to-human, real-time text-based communication with your brand’s scripted FAQs. The scripted qualifier here is key; expectations that you can purchase a chatbot technology, stick it on your site and expect it to work are misleading. Chatbots require scripting from your existing human, customer-facing team.

Chatbots 311
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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash init-script.bash This script prompts you for the following: The Amazon Bedrock knowledge base ID to associate with your Google Chat app (refer to the prerequisites section). The script deploys the AWS CDK project in your account.

APIs 123
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.