ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . When our customers meet their goals, we have an easier time meeting our own. . In other words, “What do we need to do to meet objectives and when do we need to get it done?”.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Quality Contact Solutions

JUNE 12, 2020

And this is typically a loaded cost, including the management staff and support staff. Schedule A Meeting. Quality Contact Solutions has years of high-quality inbound call handling experience , including Inbound Sales, Upselling, Customer Service, and Technical Support. Call Center Outsourcing with an Hourly Model.

outsourcing 89

outsourcing Call Center Telemarketing Inbound sales 89

TechSee

MARCH 7, 2019

Today’s contact center agents are no longer satisfied with spending their days placating frustrated customers while under tremendous pressure to meet operational KPIs. For every customer episode – paying a bill, getting technical support with activating a device, etc. Contact centers are ready for change.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

ChurnZero

JUNE 26, 2020

We all know that meeting invite lists carry a certain political connotation , which often leads to participant pandering, bloated meetings, and counterproductive conversations. According to research shared by HBR , the most productive meetings include five to eight people, while other studies claim five as the ideal max.

Technical Support 98

Technical Support Accountability Upselling Consulting 98

Global Response

FEBRUARY 13, 2022

Product or technical support. For advanced technical support, inbound call centers may use tech systems to route the caller to advanced IT support. Most businesses could benefit from an inbound call center to provide consistent customer service and technical support. General Inquiries.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

Ansafone

AUGUST 22, 2022

Here are a few helpful services; Sales and Product Support : Live agents can help answer product questions, which generally leads to an increase in sales and upsells. Technical Support : Agents can help customers navigate through technical issues. This can include shopping cart malfunctions or even password resets.

Call Center 62

Call Center Contact Center Technical Support Upselling 62

Quality Contact Solutions

DECEMBER 20, 2021

The audit confirms that Quality Contact Solutions’ information security practices, policies, procedures, and operations meet the SOC 2 standards for security, integrity, availability, privacy, and confidentiality. “Data security is critical in today’s business climate. QCS offers many contact center and telemarketing?services

Call Center 52

Call Center Telemarketing B2C outsourcing 52

Outsource Consultants

JANUARY 21, 2025

Many online retailers are turning to e-commerce call center outsourcing to meet these challenges. This post will explore the benefits, challenges, and key considerations of outsourcing your e-commerce customer support. During peak seasons (like Black Friday or Christmas), call centers can quickly increase staffing to meet demand.

outsourcing 67

outsourcing Call Center Brand ambassadors Consulting 67

Global Response

JULY 10, 2023

With a mostly young and college-educated workforce, call center agents in the Philippines bring a high level of education and technical literacy to their work, making it easier to staff technical support call lines and other more specialized roles. Why Choose the Philippines For Your Call Center?

Call Center 62

Call Center outsourcing Technical Support Education 62

Nicereply

MARCH 24, 2022

Customer Support Specialists Burnout will lead to poor customer service, lower engagement levels, and a higher rate of employee turnover. For companies, these 3 factors will result in only a 6% chance of successfully closing an upsell and a smaller than 4% probability of selling a promotion. Avoid making errors in spelling and grammar.

Customer Support 97

Customer Support Technical Support Upselling Marketing 97

JustCall

APRIL 4, 2023

Upselling and cross-selling : Unknown to many, inbound call center agents are also responsible for identifying opportunities to upsell and cross-sell products and services to customers, increasing revenue and promoting customer loyalty. Meet performance metrics such as average handle time, quality, and customer satisfaction.

Call Center 52

Call Center call center software Upselling Scripts 52

Outsource Consultants

JANUARY 8, 2025

The right partner should provide case studies and references that showcase their ability to meet your specific objectives. Assess Technical Capabilities and Industry Expertise In our digital age, technical capabilities take center stage. The cheapest option doesn’t always prove the most cost-effective in the long run.

Call Center 67

Call Center outsourcing Business Process Outsourcing Average Handle Time 67

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). Sometimes people want to say “uncontrollable” churn to exclude companies that went out of business (but that’s still real churn) or that got acquired (but wait, why couldn’t you upsell the parent company? If they loved -loved you, maybe you could).

SaaS 98

SaaS Metrics Accountability Technical Support 98

Global Response

MARCH 13, 2024

As customer behavior and preferences change, businesses must adapt quickly to meet these expectations. By outsourcing CX, your company gains access to the following: Customer support : Outsourced teams provide prompt and courteous support, effectively resolve issues, and maintain high customer satisfaction.

outsourcing 62

outsourcing Best practices Feedback Customer retention 62

CSM Magazine

AUGUST 31, 2023

Inbound call centers are responsible for handling a variety of customer inquiries, such as technical support, billing questions, order processing, and general customer service. By ensuring this at your inbound call center, you will succeed in meeting their expectations. Key benefits of making follow-up calls in a call center.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

Amity

MAY 22, 2016

Outcomes of customer success have a direct impact on sales , marketing, product development and technical support to name a few, not to mention the bottom line. You can define initial metrics and KPIs that are important to the organization in your plan and then use this as a requirement to find the right platform to meet your needs.

Journey mapping 57

Journey mapping Chief Customer Officer B2B SaaS 57

NobelBiz

JUNE 17, 2024

62% of millennials and 75% of Gen-Z customers prefer self-service almost all the time, even when they have an option of contacting customer support. Customer Support BPO call centers provide customer support services, helping businesses manage customer inquiries, complaints, and technical support issues.

Call Center 52

Call Center outsourcing Telemarketing Technical Support 52

JustCall

APRIL 3, 2023

Since inbound calls are mostly customer-service based, they provide an excellent opportunity to build relationships and upsell/cross-sell company products. They could be cold calls to customers and prospects, a response to support requests, or a marketing call for the company’s new product or service. What are Outbound Calls?

Inbound sales 40

Inbound sales Telemarketing Technical Support Contact Center 40

CustomerSuccessBox

NOVEMBER 2, 2021

A Customer Success Manager (CSM) job is to build relations with the customer strong enough that opportunities of upsell and retention organically present themselves. In general, the Sales team will be measured on meeting the quota, sales revenue, and potential revenue pipeline, and so on. Roadblocks to avoid in Sales to CS handoff.

Sales 52

Sales Upselling Engineering Customer retention 52

Global Response

MAY 22, 2023

Typically, these call centers focus on one of the following areas: customer service or support help desk services technical support order taking Inbound call centers vary in cost depending on the services needed and the location of the call center—for example, nearshoring is an affordable alternative compared to domestic call centers.

Call Center 62

Call Center outsourcing Benchmark Abandon rate 62

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Their integration capabilities are extensive and designed to meet the complex needs of large organizations. You reach them where they are with the messages that resonate with them.

Feedback 78

Feedback Consulting Consulting Enterprise 78

Global Response

MAY 1, 2023

Some services that may be offered by inbound call centers are: customer service and support full-service help desk multilingual support technical support order taking appointment setting customer chat and multichannel support omnichannel support Almost every company who sells a service or a product will need some support for inbound calls.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

Amity

JULY 28, 2014

Outcomes of customer success have a direct impact on sales, marketing, product development and technical support to name a few, not to mention the bottom line. You can define initial metrics and KPIs that are important to the organization in your plan and then use this as a requirement to find the right platform to meet your needs.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS B2B 48

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.

Journey mapping 40

Journey mapping Calibration Upselling Consulting 40

Balto

JANUARY 30, 2025

Support: Baltos customer support team is consistently praised for its responsiveness and expertise. With dedicated Customer Success Managers who meet weekly with clients, Balto goes above and beyond to ensure a smooth implementation and ongoing value. Multi-Platform Support: Works with any app or device (Zoom, Teams, etc.).

call center software 52

call center software Call Center Multichannel Coaching 52

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. They should upsell seats and service levels. As such, regular meetings with these customers are key and are mainly driven by sales and renewal discussions. customer churn data, account add-ons.

SaaS 58

SaaS Metrics Accountability Best practices 58

NobelBiz

MARCH 23, 2022

Instead, meet with the sales and implementation teams to see how they will be able to deliver and track the project and how much it will cost you. To select a billing structure that meets your company’s demands, you must first understand the various pricing options. You can then estimate the revenue they will generate.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

SmartKarrot

MARCH 20, 2023

To track progress qualitatively and using KPIs, organise and conduct business review meetings with customer executives (CFO, CAO, VP of Finance, etc.). creating and carrying out chances for upselling and expansion. Handling the goals for expenses and income (renewal, upsell, and expansion). expansion of brand-new goods.

Upselling 19

Upselling Enterprise Technical Support Finance 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

SEPTEMBER 19, 2022

Manage a portfolio of accounts with a focus on renewals and upsells conversations. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution. Work closely with the customers with the drive to help them change their workplace and achieve their business goals.

Upselling 19

Upselling Technical Support Accountability Coaching 19

OctopusTech

SEPTEMBER 9, 2023

In addition to this, they are also trained in upselling techniques. This is not a problem that cannot be solved as this can be eliminated easily when companies take out their time to conduct research, check the reviews, and then make a decision on selecting the company that meets their requirements.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed.

Upselling 19

Upselling Technical Support SaaS Consulting 19

SmartKarrot

MAY 25, 2022

Make customers successful by providing high-quality technical support and service. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Meet and develop relationships with the customers both in-person and online. Document customer success actions and discussions.

Education 3

Education Technical Support Advertising Upselling 3

SmartKarrot

MARCH 14, 2022

Analyze client behavior in order to develop workflows to successfully address high-risk behavior as well as potential upsell behavior. Evaluate and potentially implement improvements to the escalation processes for customer support issues. Develop a deep understanding of the SaaS industry and the needs of our customers.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

APRIL 22, 2022

Attend industry association meetings and trade shows, as necessary. Taking responsibility for contract renewal and upselling. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Make sure all deadlines are being met. Apply here: [link].

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Being on the lookout to spot and identify and/or upsell opportunities.

Technical Support 10

Technical Support Upselling Engineering Accountability 10