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Guest Post: 7 Ways Improved Customer Journey Results in Business Growth

ShepHyken

It leads to the creation of a holistic customer experience in which every level of your sales funnel is optimized to meet customer needs and expectations. More cross-selling and upselling opportunities Targeting customers with personalized recommendations can generate significant revenue growth. But it doesn’t come easy.

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Meet Mike Aoki: Our August 2020 Wall of Fame Honoree

Contact Center Pipeline

Area of Expertise: Training contact center agents to deliver great customer service and upsell effectively for improved customer retention and higher revenue. Contact Center Pipeline’s AUTHOR WALL OF FAME Mike Aoki is President of Reflective Keynotes Inc., What is your […].

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Guest Post: Five Actionable Ideas to Transform Your Customer Service in 2021

ShepHyken

He writes about using technology to meet the evolving needs of customers and preparing for future disruptions.?. Today, as organizations reel out of the effects of the pandemic, they are increasingly returning the focus on customer service to meet the evolving needs of their customers and also prepare for future disruptions.? .

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Stop renewals and upsells from dragging out through the holidays with four simple steps

ChurnZero

Customers use the inevitable chaos of the holiday season as grounds to dodge meetings and put off signing contracts. To avoid hounding your customers for renewals and upsells during the holiday season, try using Blind Zebra’s Q4 deal accelerator. Step 2: Rate your open renewal and upsell opportunities for timing.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Guest Post: How to Design a Customer Success Program That Works

ShepHyken

Companies that are able to meet these expectations will be able to retain more customers and increase satisfaction, which can ultimately lead to more revenue growth. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities.

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Guest Post: Is Your Customer Journey Aligned with Brand Expectations? If Not, It Could Be Costing You Sales

ShepHyken

And how can you make sure that your customer journey meets or exceeds those expectations? . There are a few key ways to ensure that your customer journey meets or exceeds customer expectations. Brand expectations are the standards that your customers expect you to meet. Increased cross-selling and upselling opportunities .

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