ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Your results are ideally backed by hard ROI metrics to validate success, but sometimes the strongest outcome is a “soft” ROI metric, such as process improvements and productivity increases.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Amity

SEPTEMBER 20, 2016

Saas Tattler Issue 93 - The Right and Wrong Ways to Onboard Your Customers. Onboarding, onboarding… everyone in SaaS knows this is a vital step. Because there is so much to say about the right and wrong ways to do it, we’ve dedicated this week’s SaaS Tattler to customer onboarding.

SaaS 68

SaaS Morale B2B Metrics 68

ProProfs Blog

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . Employee engagement software gives clear metrics on what is bringing down employee productivity. Modern employees today are looking beyond just a 9-to-5 job. Culture Amp.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

ChurnZero

AUGUST 4, 2023

For many SaaS companies, the cost of acquiring a customer exceeds the initial revenue it earns in any given deal. As the smart folks at SaaS Capital put it, retaining customers has a powerful compounding effect on growth for SaaS companies. Customer retention also has a significant financial impact later too.

SaaS 52

SaaS Customer retention Accountability Metrics 52

Momentum Telecom

MARCH 30, 2020

And while working from home under normal circumstances can have appealing advantages – no lengthy commutes, a more flexible working environment, and a potential boost to productivity and morale¹ – a sudden change to your professional routine certainly can be unsettling. Enter call reporting, such as with Momentum Voice Analytics.

Abandon Call 97

Abandon Call Morale Government Analytics 97

Nicereply

JUNE 20, 2023

If a hiring mistake is made, the impact on the team, and company, can mean delays in projects, reduced morale, or at worst a disruptive pivot of a team. The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. Hiring is important for every role at a company.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Kayako

MARCH 9, 2017

Blog writing has positively affected my work place morale and helped me to fulfill career aspirations. In a B2B SaaS company, a big part of your job is educating customers about your products. I took on a six-month support chat metrics project. Sandeep Kaur, Customer Support Advocate. Take on support projects.

Customer Service 82

Customer Service Engineering Coaching Self service 82

ChurnZero

FEBRUARY 17, 2022

Establishing transparency around SaaS business metrics , especially ones that you directly influence, increases trust, accountability, and productivity. The collective sharing of wins across the team will help boost morale and increase the adoption of your new tool. Tip #4 for CSMs: demand visibility. Final thoughts.

CRM 98

CRM Chief Customer Officer SaaS Morale 98

Amity

FEBRUARY 14, 2018

Now, that stat may or may not be accurate for your company’s particular situation (or anyone’s), but the point is that in the SaaS world, having a low churn rate is important. You should always track metrics around onboarding and the milestones that they should hit. Would you do it? or just the beginning?

Morale 69

Morale Finance Metrics Analytics 69

Amity

JULY 7, 2017

Now, that stat may or may not be accurate for your company’s particular situation (or anyone’s), but the point is that in the SaaS world, having a low churn rate is important. You should always track metrics around onboarding and the milestones that they should hit. Would you do it? or just the beginning?

Morale 80

Morale Finance Metrics Analytics 80

Fonolo

NOVEMBER 29, 2018

As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. Going forward, what will these trends be?

Contact Center 73

Contact Center Gamification contact center workforce Education 73

BlueOcean

OCTOBER 4, 2021

That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things. For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Agents need to feel heard to keep morale and engagement high.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

BlueOcean

OCTOBER 4, 2021

That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things. For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Agents need to feel heard to keep morale and engagement high.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

aircall

MARCH 27, 2017

For the purposes of illustrating this article, we’ll take the example of an SaaS company providing marketing automation services. You should also keep track of areas in which you excel; celebrating small victories is both great for morale and the first step to replicating them. Let’s call them For Instance Inc. For Instance Inc.

Journey mapping 82

Journey mapping Accountability Customer retention Morale 82

Nicereply

DECEMBER 7, 2022

Finally, providing ample moral support to new employees as they transition into their key roles is essential. For example, if you’re selling a SaaS product, you may give your customer success team a guide to SaaS marketing , covering your business’s whole mental, emotional, and behavioral customer journey.

SaaS 52

SaaS Morale Feedback Education 52

JustCall

APRIL 13, 2020

The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” Also, goal setting, scripting and a focus on relevant sales metrics is important. Track Relevant Sales KPIs and Metrics. Get Remote Access Business VPN . He suggests “Create awareness on the sales team.

Sales 98

Sales CRM Chatbots Analytics 98

ClientSuccess

DECEMBER 22, 2017

How much will morale and performance increase when my team and I share accountability with each other?”. Ultimate Guide to SaaS Customer Success Metrics. Ask Yourself These Questions. How much more impact can we have on customer growth when my entire team stays on task and completes the right work at the right time?”.

Management 41

Management Morale SaaS CRM 41

aircall

APRIL 30, 2021

Routing services are typically available in SaaS programs. Improves your sales and support agents’ morale because they won’t get calls from customers they’re not trained to help. What’s more, you get dashboard analytics giving you vast insight into call volumes, duration of calls, resolution times, and other metrics in real-time.

Interactive Voice Response 62

Interactive Voice Response Contact center software Sales Call Center 62

aircall

JANUARY 13, 2017

Encourage your whole team to be cooperative and to give their best effort; you’ll notice that both team morale and customer appreciation will rise. Nowadays, SaaS vendors offer every possible declination of the software you need to successfully run your business. Business software (CRMs, help desks, communication tools, etc.)

Customer Service 59

Customer Service voip Morale Sales 59

ChurnZero

FEBRUARY 17, 2022

Establishing transparency around SaaS business metrics , especially ones that you directly influence, increases trust, accountability, and productivity. The collective sharing of wins across the team will help boost morale and increase the adoption of your new tool. visibility into Net Revenue Retention (NRR).

CRM 52

CRM Chief Customer Officer SaaS Morale 52

SmartKarrot

MAY 28, 2021

Start tracking your customer’s metrics. This boosts the employee’s morale and triggers them to do better. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. How will you be able to bring out a customer-first strategy without knowing who are your customers? Read on to know more.

Customer centricity 17

Customer centricity Morale SaaS Sales 17

SmartKarrot

MAY 17, 2021

Customer success makes a lot of difference the SaaS company’s potential to acquire customers and retain them. The key is to have clear goals and metrics so that all team members can maintain the hypergrowth. Keeping up their morale by sharing small wins, lessons will help. These are essential for growth. Read to know more.

Management 10

Management Best practices SaaS Metrics 10

SmartKarrot

APRIL 25, 2022

A business leader needs to deal with varieties of crises like interpersonal conflict in the team, poor metrics, or even an untold crisis like the recent COVID-19 pandemic. A leader must be a person who is honest and has strong moral principles. So, a leader needs to be flexible and always ready to adapt to changing situations.

Morale 10

Morale Personalization SaaS Management 10

SmartKarrot

SEPTEMBER 24, 2020

Employee Satisfaction is slowly becoming business performance metrics. Ultimately, low work satisfaction and overall low employee morale can negatively affect company operations greatly, causing dissatisfied customers. A Day in the Life of a SaaS Customer Success Manager – How does a day in Customer Success Manager look like?

Employee engagement 10

Employee engagement Best practices Morale Surveys 10

Interaction Metrics

APRIL 10, 2025

If youre itching to start gathering better data (and put it to work), learn more about Interaction Metrics. They produce reliable, actionable metrics and help measure customer satisfaction, market share, brand perception, and more. When you act on their feedback, you can boost retention, engagement, and morale along the way.

Surveys 48

Surveys Feedback Metrics Healthcare 48

CSM Magazine

JANUARY 30, 2025

Scaling customer experience is the holy grail for modern SaaS leaders in customer service and experience. For instance, in the scenario of a customer requesting an update for their SaaS subscription, a response such as, “Hello Alex, it’s now over a year since you became one of us.

Customer Experience 52

Customer Experience SaaS Chatbots Morale 52