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Zendesk’s AI capabilities are designed for enterprises that require deep customization, advanced analytics, and multi-channelsupport. AI-Driven Analytics : Zendesk provides real-time reporting dashboards powered by AI, allowing managers to track KPIs, service level agreements (SLAs), and other critical metrics.
In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices. Therefore, FCR becomes a crucial metric for customer relationship management. Let’s get started!
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