CSM Magazine

SEPTEMBER 10, 2018

It’s the way they use the customer service metrics to their advantage. The insights they derive from the metrics are not limited to checking an agent’s performance or overall customer satisfaction. Unfortunately, most brands undermine the potential of metrics. Resolution SLA (Service Level Agreement).

Omni-channel support 40

Omni-channel support Metrics Customer Service Transportation 40

CSM Magazine

DECEMBER 13, 2024

It can even auto-create articles based on common customer queries, which ensures that customers receive fast and accurate self-service options. This level of sophistication is critical for large enterprises with a vast knowledge base.

Omni-channel support 52

Omni-channel support Multi-channel support Customer Service Enterprise 52

Hodusoft

JUNE 7, 2024

In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices. Effective workforce management not only reduces costs but also enhances customer service standards.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Hodusoft

FEBRUARY 29, 2024

Challenges in MSPs’ Call Centers Alarming Signs that You Need to Do Something about Your MSP’s Call Center Ways to Transform Your MSP Call Center Challenges in MSPs’ Call Centers Managed Service Providers (MSPs) operating call centers face several challenges that can impact the efficiency and effectiveness of their services.

Call Center 52

Call Center Abandon rate Omni-channel support call center software 52