Metrics Omni-channel support Virtual Agent 
InGenius
JANUARY 31, 2020
These tools help both the customer and the agent stay on the same page and increase first-time resolutions tenfold. Contextualized omni-channel support. Omni-channel support enables businesses to seamlessly connect with their customers and provide consistent service across all channels.
SmartKarrot
OCTOBER 22, 2021
In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA). In fact, some of the virtual personal assistants such as Alexa, Cortana and Siri have started to gain traction and are being used by millions of customers everyday. Chatbots to the rescue.
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