Metrics Quality calibration Self service 
Robert Davis
APRIL 5, 2018
The rise in digital channels over the past decade has had a profound effect on service and sales operations. Corporate enterprises have been successful at deflecting inbound calls to self-service channels to save costs, but in doing so, they also have been losing out on opportunities to up-sell and cross-sell customers.
Robert C. Davis and Associates
APRIL 5, 2018
The rise in digital channels over the past decade has had a profound effect on service and sales operations. Corporate enterprises have been successful at deflecting inbound calls to self-service channels to save costs, but in doing so, they also have been losing out on opportunities to up-sell and cross-sell customers.
Expert insights. Personalized for you.
48 
Let's personalize your content