Cincom

MARCH 6, 2025

While this diversified approach expands reach and revenue potential, it also introduces significant pricing complexities that can impact profitability, brand perception, and customer trust. Additionally, automated workflows reduce the risk of pricing miscalculations, keeping margins intact while maximizing revenue potential.

Automotive 40

Automotive Revenue potential CRM Sales 40

Answer Dash

JANUARY 21, 2019

With fragmented audiences, expensive advertising, and fierce competition, marketers must become more strategic in how they view customers’ revenue potential. They may occasionally send out a newsletter or collaborate with sales on an upsell campaign, but for the most part, it’s off to the races to find the next John.

Advertising 65

Advertising Upselling B2B Metrics 65

Mindtouch

JULY 31, 2017

Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done. If the Knowledge Worker is producing helpful, easy-to-consume knowledge, then the “traditional” Support metrics will begin to improve as well.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

NobelBiz

JULY 25, 2023

Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities. Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions.

Analytics 98

Analytics Call Center Contact center software Scripts 98

JustCall

AUGUST 8, 2023

Source In addition to embracing the role of a recommender system, conversational AI can also unlock upselling and cross-selling opportunities. With information on customer purchase patterns, online behavior, and preferences, conversational AI can pitch products to increase average order value and maximize revenue potential.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

Comm100

FEBRUARY 5, 2018

By analyzing customer interaction metrics, CRM software solutions can identify leads, focus customer retention efforts, analyze the performance of marketing campaigns, and grow sales. It also gives companies the opportunity to upsell products, and convert leads. Search marketing (attracting customers with a high search ranking).

CRM 68

CRM Marketing Multichannel Self service 68

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. In short, it will make your call center profitable.

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40