Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential.

Wait times 105

Wait times Feedback CRM Surveys 105

TeleDirect

APRIL 3, 2025

Real-Time Analytics and Reporting: Gain insights into call performance and customer behavior. Reduced Call Abandonment: Capture every lead and maximize revenue potential. A: By implementing advanced call distribution and efficient staffing, we minimize wait times and improve response rates.

62

62

NobelBiz

JULY 25, 2023

Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities. Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions.

Analytics 98

Analytics Call Center Contact center software Scripts 98

CSM Magazine

FEBRUARY 6, 2024

Here’s what I found: Metric Increased Likelihood with Oracle EPM Integrating Supply Chain & Financial Planning 89% Leveraging EPM for Environmental/Sustainability Insights 82% These figures speak volumes about Oracle EPM’s influence on an organization’s ability to operate holistically.

Entertainment 52

Entertainment Finance Consulting Consulting 52

Cincom

FEBRUARY 20, 2025

Step 4: Automating Approval Automates pricing and discount checks, speeding up approvals and reducing wait times. It empowers businesses to tailor every aspect of their products and services to maximize revenue potential.

CRM 40

CRM Automotive Sales Revenue potential 40