ClientSuccess

DECEMBER 21, 2021

After all, even if sales are through the roof, if customers aren’t satisfied, the business likely won’t last. However, when it comes to knowing which metrics to track, not all customer success leaders are on the same page. Product adoption: this metric tracks how many users at a specific customer are using the product or service.

Metrics 100

Metrics Upselling B2B SaaS 100

ChurnZero

JUNE 9, 2023

Good sales teams typically get the budget, headcount and tools they desire because the function is tied to revenue. So said Randy Wootton , chief executive officer at Maxio and Alli Tiscornia , chief customer officer at ChurnZero in our webinar, “ Finance & CS: Charting a path to profitability.”

Finance 98

Finance Metrics Benchmark Chief Customer Officer 98

ChurnZero

JANUARY 22, 2021

“But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Apply a language framework to “get into” the sales conversations. If you missed the webinar, you can watch it on-demand. Q&A Recap.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. Sales and marketing professionals that geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. There is often more than one way to calculate a given Customer Success metric; Gaming.

SaaS 94

SaaS Metrics Customer retention Construction 94

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

SaaS 98

SaaS Metrics Accountability Technical Support 98

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 110

Sales Marketing Metrics APIs 110

RapportBoost

OCTOBER 20, 2018

Heidi Rote is a recognized expert in contact center management and inside sales, having been named to the 1st Annual ICMI Movers and Shakers list this year in the “Customer Experience Leaders” category. ” Registration information for the webinar can be found at [link]. About RapportBoost. RapportBoost.AI RapportBoost.AI

Contact Center 70

Contact Center Sales Average Handle Time Metrics 70

Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. Q: What are the top metrics to measure the Chief Customer Officer ( CCO ) on? In there we get the experiential metric.

Sales 52

Sales Chief Customer Officer Metrics Surveys 52

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

SaaS 98

SaaS Metrics Surveys Enterprise 98

Kayako

JULY 27, 2017

And there’s so many metrics you can track ! Some of the best metrics can help you to analyze the health of your team and their relationship with your customers. You can use these metrics to be a hero and champion to your cause for other teams. 5 Metrics that shape your SaaS customer support model. Every week?

Metrics 80

Metrics SaaS Surveys Enterprise 80

ClearAction

OCTOBER 12, 2022

5 Best Experience Management Metrics Lynn Hunsaker. Why are experience management metrics the #1 challenge year after year? This means current experience management metrics are insufficient! Understand how experience management metrics build upon one another, to see where you should focus. So, what’s the solution?

Metrics 62

Metrics Management Sales Surveys 62

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

SaaS 59

SaaS Customer retention Coaching Consulting 59

ClientSuccess

NOVEMBER 24, 2020

2020, thanks to its massive turbulence, shone a bright light on the importance of customer success; a department that has long been overshadowed by the flashier sales side of SaaS. There is no way customer success teams will go back to existing in the shadow of sales – instead, customer success will be paving the way to success in 2021.

SaaS 113

SaaS Finance Metrics CRM 113

aircall

FEBRUARY 24, 2021

Using the right tools is an essential part of improving sales efficiency. The only problem is that there is: An overabundance of sales software programs. The Importance of Sales Effectiveness for Maximizing Sales. What separates the top performers on your sales teams from the average performers? The solution? .

Sales 62

Sales Technology call center software CRM 62

Pointillist

NOVEMBER 11, 2019

By Stephanie Ventura Metrics tracking is a vital element of every call center. However, aiming to track all possible call center metrics can lead to information overload. Instead, organizations must focus on metrics that yield the greatest insight. Why is FCR considered so essential? The reason?

First call resolution 74

First call resolution Call Center Metrics Benchmark 74

CSM Practice

MAY 13, 2020

Recent research by Gainsight has shown that 65-80% of companies are on a hiring freeze for the next few months, 30-45% have halted hiring indefinitely, and 60-70% of sales leaders polled reported a delay in sales cycles. These numbers are an indication that sales are slowing down. 3. Adjust Your Metrics and KPIs.

Best practices 128

Best practices SaaS Customer centricity Finance 128

ChurnZero

FEBRUARY 25, 2022

During the webinar, we covered: What Customer Success at a startup looks like and the common mistakes to avoid. If you missed the webinar, you can watch it on-demand. At the start of the webinar, we polled our audience to find out what the top Customer Success challenges are working in a startup environment. Q&A recap.

Metrics 96

Metrics Sales Customer centricity Customer Experience 96

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. If you missed the webinar, you can watch it on demand.

SaaS 72

SaaS Metrics Surveys Customer retention 72

ChurnZero

MAY 26, 2020

Sales and Marketing teams use data strategies to power the sales funnel with great success. If you missed the webinar, you can watch it on demand. . Q: The webinar recommended using customer org charts to better understand the customer landscape. Q&A Recap. A: Company size and industry/company type are essential.

Sales 64

Sales Marketing Customer Experience Accountability 64

Branch Mesenger

APRIL 26, 2018

In today's webinar, we'll explore the current state of the hourly employee and how increasing demands and pressures are making scheduling more difficult. Branch Messenger: Hello everyone and welcome to today's Branch Messenger webinar in Scheduling Legislation and what employers employees need to know in 2018. Andrea Johnson: Yeah.

Transportation 74

Transportation Healthcare Education Metrics 74

Totango

AUGUST 13, 2024

In particular, you need to arm your customer success team with razor-sharp processes and cutting-edge tools that optimize long-term customer value throughout the post-sales journey. Advanced platforms will excel in the technical ability to track and accelerate customers to their desired outcomes and metrics.

Customer centricity 109

Customer centricity Sales Enterprise Metrics 109

Talkdesk

FEBRUARY 16, 2021

You rely on outdated analytics and business success metrics. Future-looking companies are now attaching sales and marketing metrics to their contact centers, which will require deep integrations with customer relationship management (CRM) and marketing automation systems, as well as the ability to unify that data for analysis.

Customer Experience 139

Customer Experience Cloud contact Contact Center Best practices 139

ClientSuccess

AUGUST 31, 2020

You’ve done your research, gone through the sales cycle, and made your decision. Track onboarding metrics , and then use these to inform your own customers’ onboarding process. Webinar: Customer Success SaaS Metrics. . Now, the day is finally here – your team is finally implementing your new customer success platform.

SaaS 105

SaaS Metrics Accountability Sales 105

JustCall

MARCH 29, 2022

While the fundamentals of sales remain the same, the way it is done has seen significant transition over the years. And a big part of the reason for that is hyper-competition across industries, which has pushed sales automation into the mainstream conversation. This is where sales automation comes in. What is Sales Automation?

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

CSM Practice

FEBRUARY 8, 2023

One of the best ways to grow your business is to track several customer success metrics and use this SaaS valuation data to make effective decisions. If you’re wondering what kind of data to collect, these metrics will help you measure customer satisfaction levels and develop strong retention strategies.

SaaS 52

SaaS Metrics Advertising Upselling 52

ProProfs Blog

DECEMBER 27, 2020

Honestly, it can get annoying when you come across pushy sales representatives during your buyer’s journey who treat you like a sales target that needs to be acquired at any cost. It is said that sixty-seven percent of the buyer’s ‘decision’ is complete before a buyer even reaches out to sales. Troubleshoot any confusions.

Journey mapping 148

Journey mapping Education B2B Sales 148

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. Track and analyze customer metrics. Rephrase your customer support interactions.

Sales 69

Sales Customer Service Upselling CRM 69

ClientSuccess

MARCH 1, 2022

Traditionally, the customer handoff process from sales to customer service for onboarding can be chaotic and more than a little confusing. Schedule an internal handoff call with your sales team. Based on the outcomes from your sales handoff, pick and choose the right playbooks that will work with your customer’s unique support needs.

Metrics 76

Metrics Sales Customer Service 76

ClientSuccess

JANUARY 4, 2021

A CSM manages and owns a customer account throughout their entire partnership with a vendor organization, from the minute a sale closes throughout many rounds of renewals. Webinar: The Customer Success Maturity Model. A customer success manager’s relationship with a customer account doesn’t just begin and end at random.

Customer centricity 104

Customer centricity Accountability Sales Metrics 104

Netomi

DECEMBER 23, 2021

As with any large project or undertaking, metrics are key in order to gauge performance. Metrics are important to track for all aspects of a business, from sales, marketing and financial performance, to overall customer service. Here, we break down the top 10 chatbot evaluation metrics to have on your radar. .

Chatbots 52

Chatbots Metrics Airlines Consulting 52

ChurnZero

DECEMBER 27, 2022

6/ How to transform Customer Success into a profit center with metrics and forecasting. When people think of top-line growth, they often think of sales. Learn how to emphasize the financial value of your CS team by choosing the right metrics. Not so much. 7/ In a downturn, focus on existing customers — not potential ones.

Benchmark 90

Benchmark Metrics Accountability Enterprise 90

NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Don’t miss out on this exclusive discussion—it’s a webinar like no other, with surprises in store!

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Totango

AUGUST 21, 2020

We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. All of the same core data and metrics driving our Totango solution are also shared through SAP4Me. SC: Totango at SAP adopts the standard sales bag and logical product taxonomies at SAP.

Upselling 116

Upselling Accountability Metrics SaaS 116

ChurnZero

AUGUST 14, 2020

Its workstreams rely upon inputs such as sale’s manual data entry and gut instincts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If If you think a CRM is suitable for post-sale customer management, you’re wrong and here’s why.). Sales or Sales Operations.

CRM 87

CRM Finance Upselling Accountability 87

TeamSupport

JUNE 18, 2020

Reassure customers that you aren’t going anywhere – One way to go about this is setting up some time with certain customers to promote your own employee metrics , financial stability, and industry recognition. If your customers aren’t paying you, it’s time to make them work for you by amplifying their voice to help drive interest and sales.

Sales 59

Sales B2B Customer Experience Management 59

ChurnZero

JANUARY 20, 2022

Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth. Using HelloCCO’s Post-Sale SCALING Framework, Rod breaks down how you can anticipate future needs, evaluate opportunities, and prioritize your strategic initiatives.

Sales 52

Sales Finance Metrics Best practices 52