Metrics Sales Webinar 
CX Global Media
JANUARY 15, 2019
When you’re referring to agent performance, that can be referenced in numerous and very different categories – attendance, absenteeism, call metrics, sales metrics, customer satisfaction metrics, schedule adherence, utilization, customer satisfaction, tickets closed, first contact resolution, and so much more.
Beyond Philosophy
SEPTEMBER 15, 2015
It has become a standard metric used to determine if your Customer Service and Experience improvements are effective. Rocks and I will be presenting more information from Satmetrix’s 15th Annual Net Promoter Study in the upcoming webinar: “ 15 Years of Tracking Net Promoter: What Have We Learned? ” on September 24th at 12 p.m.
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Beyond Philosophy
AUGUST 23, 2017
The problem, for most organizations, is that they measure their performance in things like sales growth or margin or stock price. However, these metrics don’t work for measuring CX growth, at least not directly. We prefer to measure CX performance on a metric directly related to how well your CX is delivering on your goals.
Beyond Philosophy
SEPTEMBER 6, 2017
We find that many organizations measure performance in sales growth or stock price. Significant sections of meetings are devoted to operations and sales but nothing for Customer Experience. After all, as your performance improves, your metrics will, too. It also helps you allocate proper resources.
Callminer
NOVEMBER 13, 2018
The winners were Quentin (Quinn) Burrell, Business Analyst at First Associates, Pulkit Jain, Manager of Business Information Analytics at Encore Capitol Group, Marvie Wright, Director of Leadership and Sales Training at Dialog Direct. L-R) Customer Service Director Michael Hull, First Associate’s Pulkit Jain, and Brian LaRoche.
Integrity Solutions
MAY 12, 2020
With leaner sales organizations, your sales enablement strategy has to step up and be a valuable contributor to the organization. In many organizations, revenue has “fallen off a cliff,” as one sales leader put it, and companies are looking at where they can make cuts and recapture lost momentum.
ChurnZero
DECEMBER 21, 2022
If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.
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