LiveChat

JUNE 8, 2018

Don’t Use Scripted Language. Scripted language is impersonal. In a competitive environment, it’s easy to get lost in a web of metrics that are focused on quicker resolution times. So, develop a team of support representatives who are more focused on engaging meaningfully with customers than hitting metrics.

B2C 66

B2C B2B Scripts Wait times 66

Comm100

APRIL 8, 2016

Think about how little changes to your customer service plans (tweaks like proactive customer service, scripts and promotions) can optimize their consumer experience. Metric assessment protocol. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Don’t let this be the case with your party!

Customer Service 60

Customer Service Advertising Call Center Scripts 60

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. White Papers. Free Download] Live Chat Scripts to Make Stellar Agents. Relationship Marketing Strategies.

Customer retention 65

Customer retention Scripts Education Marketing 65

CustomerSuccessBox

JUNE 27, 2022

What metrics do you employ to gauge success? Without CS enablement, a CSM would have to go to the marketing division to locate someone to write a white paper or a graphic and then follow up to make sure it happened. Follow the metrics. Please explain your immediate and broader objectives. Review, tweak, and repeat.

Customer Experience 52

Customer Experience Metrics Sales Marketing 52

ConvergeOne

DECEMBER 15, 2020

Look for malware, tools, and scripts that might have been used to look for and steal data. Cyber Tip 4: Are you a cyber pro in need of a great metric to report to your leadership? Download the full white paper below. Download this ConvergeOne white paper to receive all 21 cyber tips to get your organization started.

Healthcare 40

Healthcare Scripts Education Metrics 40

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day.

Management 207

Management Customer Service Consulting Consulting 207

NobelBiz

FEBRUARY 13, 2024

RELATED RESOURCE White Paper | How to customize Your Caller ID Omnichannel Support Offering support across multiple channels (phone, email, chat, social media) ensures a seamless and consistent customer experience, allowing customers to interact with the call center through preferred channels.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day.

Management 182

Management Customer Service Consulting Consulting 182

JivoChat

MARCH 9, 2021

The inbound sales process seeks to support the buyer’s journey with useful information in emails, social media posts, white papers, and more. The main mistake that outbound sales professionals make is that they often work from a generic script, paying little attention to what their prospect needs or wants.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

Vistio

OCTOBER 5, 2021

So I’ll talk to senior leaders, find out what they’re thinking about, and then I will give them articles and white papers and stuff that actually kind of, it repeats back what they’re saying, but I just kind of add the gloss to it. .

Contact Center 52

Contact Center Chatbots Banking Technology 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.

Call Center 182

Call Center Management Scripts Coaching 182

CX Journey

APRIL 7, 2016

Rule #2: Don’t start by training people on specific service skills, scripts and procedures. But highly scripted employees are often less able to be imaginative or empathetic about a customer’s true needs. Therefore, include everyone in service training, and focus special attention on internal service providers.

Airlines 59

Airlines Scripts Education B2C 59