Fonolo

OCTOBER 26, 2022

You’ll scramble to find new talent, and your customer experience, profits, and metrics will suffer. Call center agents have pretty restrictive jobs, set hours, and scripts to follow. You might even consider hiring a field expert for a workshop. Show some compassion and be proactive to keep agents happy. Invest in your agents.

Call Center 142

Call Center Abandon rate Education Contact Center 142

AWS Machine Learning

JULY 29, 2024

SageMaker Canvas also provides excellent model transparency by offering direct access to trained models, which you can deploy at your chosen location, along with numerous model insight reports, including access to validation data, model- and item-level performance metrics, and hyperparameters employed during training.

APIs 101

APIs Scripts Benchmark Metrics 101

AWS Machine Learning

SEPTEMBER 26, 2024

Customizable environment – SageMaker HyperPod offers the flexibility to customize your cluster environment using lifecycle scripts. These scripts allow you to install additional frameworks, debugging tools, and optimization libraries tailored to your specific needs.

Scripts 112

Scripts APIs Metrics Management 112

Fonolo

JANUARY 31, 2023

Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. Act it out.

Call Center 141

Call Center Contact Center Coaching Gamification 141

CSM Magazine

MARCH 24, 2025

Developers can also gather real-time metrics, which can guide updates that benefit both employees and customers. Consider offering resources like online courses, workshops, or certifications to keep your team up to date. Provide a short assignment, such as setting up a test environment or writing scripts to automate deployments.

Best practices 52

Best practices Analytics Finance Big data 52

AWS Machine Learning

NOVEMBER 20, 2023

During a 1-day workshop, we were able to set up a distributed training configuration based on SageMaker within KT’s AWS account, accelerate KT’s training scripts using the SageMaker Distributed Data Parallel (DDP) library, and even test a training job using two ml.p4d.24xlarge 24xlarge instances. region_name}.amazonaws.com/pytorch-training:2.0.0-gpu-py310-cu118-ubuntu20.04-sagemaker'

Scripts 109

Scripts Finance Telecommunications Enterprise 109

AWS Machine Learning

SEPTEMBER 2, 2022

We have released an open-source project, AWS DevOps for EKS (aws-do-eks) , which provides a large collection of easy-to-use and configurable scripts and tools to provision EKS clusters and run distributed training jobs. script in the fsx folder. The script also installs the CSI driver for FSx as a daemonset.

Scripts 89

Scripts Metrics Accountability APIs 89

AWS Machine Learning

JUNE 7, 2023

We developed an AWS Batch workshop that illustrates the steps to set up the distributed training cluster with AWS Batch. The distributed training workshop illustrates the steps to set up the distributed training cluster. The workshop concludes by running a multi-node, multi-HPU data parallel training of a BERT (340 million to 1.5

Engineering 76

Engineering Scripts Metrics Technology 76

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Save model: This step creates a model from the trained model artifacts.

Management 128

Management APIs Engineering Government 128

NobelBiz

SEPTEMBER 3, 2024

Through ongoing training sessions, workshops, and access to learning resources, agents can be prepared for the set of skills that will make them productive and confident in their work. Analyze Call Quality Call quality evaluation involves listening to the recorded calls, assessing adherence to scripts, and monitoring communication skills.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

AWS Machine Learning

JUNE 6, 2023

Run your DLC container with a model training script to fine-tune the RoBERTa model. After model training is complete, package the saved model, inference scripts, and a few metadata files into a tar file that SageMaker inference can use and upload the model package to an Amazon Simple Storage Service (Amazon S3) bucket.

Scripts 79

Scripts APIs Benchmark Management 79

AWS Machine Learning

OCTOBER 2, 2024

These metrics will help you assess performance, identify areas for improvement, and track progress over time. Consider the following key evaluation metrics: Response accuracy – This metric measures how your responses compare to your ground truth data. Task completion rate – This measures the success rate of the agent.

Best practices 93

Best practices APIs Metrics Accountability 93

AWS Machine Learning

SEPTEMBER 18, 2023

Each stage in the ML workflow is broken into discrete steps, with its own script that takes input and output parameters. In the following code, the desired number of actors is passed in as an input argument to the script. Let’s look at sections of the scripts that perform this data preprocessing. get("OfflineStoreConfig").get("S3StorageConfig").get("ResolvedOutputS3Uri")

Scripts 119

Scripts APIs Government Construction 119

SoliCall

AUGUST 2, 2023

3- Clear Performance Metrics. Set clear performance metrics and key performance indicators (KPIs) that align with your call center’s objectives. Regularly track and communicate these metrics to agents, enabling them to understand their goals and progress. 4- Quality Assurance Programs.

Call Center 52

Call Center First call resolution Construction call center software 52

SharpenCX

MAY 16, 2022

Your outbound call center metrics should be tied to your overall organizational goals. You may choose to focus on these metrics, along with others that are more relevant to your business. Aim to Connect Through Strong Scripts. A good script starts with a statement that quickly elicits a strong connection.

Contact Center 67

Contact Center Scripts Call Center call center software 67

AWS Machine Learning

SEPTEMBER 19, 2024

Log in to the notebook console and clone the GitHub repo: $ git clone [link] $ cd sagemaker-distributed-training-workshop/13-torchtune Run the notebook ipynb to set up VPC and Amazon EFS using an AWS CloudFormation stack. This script creates the PyTorch estimator with all the defined parameters. 8b-lora.yaml on an ml.p4d.24xlarge

Engineering 92

Engineering APIs Scripts Metrics 92

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. It analyzes call data for insights by tracking various metrics such as call duration, call outcome, and agent performance. Optimize Call Scheduling A.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Interaction Metrics

AUGUST 14, 2024

Here’s how the customer service consulting process works at Interaction Metrics: First, we mystery shop you and your competitors to gauge the current state of customer service at your company. Why Measurement Is the Key When you’re deciding which customer service consulting firm to work with, ask what metrics they’re measuring.

Consulting 62

Consulting Consulting Customer Service Surveys 62

Outsource Consultants

JANUARY 16, 2025

Essential Components of a Winning QA Program A comprehensive QA program includes several key elements: Clear Standards and Metrics: Define quality for your organization. Consider both objective and subjective metrics. A financial services company integrated their QA data with customer feedback and operational metrics.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

CSM Magazine

JANUARY 27, 2025

Run workshops or video tutorials to get them comfortable, and always provide hands-on practice. Empowering Teams with Decision-Making Authority When customer service representatives are tied to rigid scripts or drawn-out approval processes, situations can spiral quickly. Updating your chatbot?

Customer Service 52

Customer Service Multi-channel support Chatbots CRM 52

AWS Machine Learning

SEPTEMBER 11, 2024

SageMaker HyperPod also provides a mechanism to install additional dependencies on the cluster nodes using lifecycle scripts, and an API-based mechanism to provide cluster software updates and improve overall observability. For the complete list of metrics tracked, see Amazon EKS and Kubernetes Container Insights metrics.

APIs 76

APIs Accountability Metrics Management 76

NobelBiz

FEBRUARY 13, 2024

RELATED ARTICLE Elevating Business Communications: Mastering Call Forwarding in the Modern Workplace Dynamic Scripting Dynamic scripting provides agents with real-time scripts that adapt based on the conversation’s context, ensuring that agents can offer personalized and compliant responses.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

ProProfs Blog

DECEMBER 23, 2019

Customer experience metrics have penetrated most organizations. By organizing over 6000 hands-on workshops on a regular basis in Germany and Singapore, loyal customers have been able to co-create solutions that have significantly influenced customer satisfaction. Always Empower and Reward Your Employees.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. Special workshops and events. Free Download] Live Chat Scripts to Make Stellar Agents. Relationship Marketing Strategies.

Customer retention 65

Customer retention Scripts Education Marketing 65

NobelBiz

JUNE 5, 2023

Utilize comprehensive CRM software that allows for easy monitoring, analysis, and reporting of lead generation metrics. Here are five valuable metrics we recommend you follow to reach your business goals: Connection rate Calls per Agent Conversion Rate First Call Close (FCC) Average Handle Time (AHT) 7.

Call Center 52

Call Center Scripts CRM Contact Center 52

JustCall

DECEMBER 10, 2020

Day 3 is practicing the scripts on the phones by calling me or my team. You can thus optimize the workshops or trainings for the newly joined agents. Explain the Importance of KPIs and Metrics. For support agents or success teams, educate them about quality metrics. From there, it is off to the races with client calls!

Best practices 52

Best practices Call Center Sales Average Handle Time 52

Balto

AUGUST 8, 2024

Then, with the shift towards creating digital experiences in the 2000s, contact centers started implementing simple chatbots that use predefined scripts to help guide the customer and resolve their issues. Before implementation, foster a culture that embraces new technologies and provides pre-implementation training sessions and workshops.

Call Center 52

Call Center Interactive Voice Response Coaching Chatbots 52

NobelBiz

JUNE 19, 2023

This includes training on using monitoring tools, understanding key metrics, and identifying patterns and trends in customer interactions. Clear Performance Metrics: Establishing clear performance metrics allows supervisors to track and evaluate agent performance in real-time. Consider the following steps: 1.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Balto

NOVEMBER 28, 2023

Quality management typically requires the use of quality monitoring tools, as well as measuring relevant metrics and collecting customer feedback. Call flow: how well the agent is directing the call flow and whether they’re sticking to the script.

Quality management 52

Quality management Call Center Management Contact Center 52

NobelBiz

MARCH 21, 2023

The software then tracks the metrics it was instructed to track and provides a full report to managers on call volume, duration, and success rates. And finally, progressive dialers improve call quality by providing agents access to call scripts and recordings that assist them in delivering a more consistent and effective message.

Contact Center 52

Contact Center contact center solutions Call Center Best practices 52

Branch Mesenger

MAY 29, 2018

We have experienced big workshops and initiatives, and then, poof, they're gone. It's got to really move from the corporate workshop to whoever you are working directly for. It's got to really move from the corporate workshop to whoever you are working directly for. Jeanne Bliss: Then nothing, yeah. You've got.

Chief Customer Officer 67

Chief Customer Officer Personalization Customer Service Call Center 67

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.

Call Center 182

Call Center Management Scripts Coaching 182

SmartKarrot

SEPTEMBER 21, 2023

Scripts and Scenarios: Equip your team with conversational scripts that can guide them, especially during tricky customer interactions. Regular Reviews: Just like you’d review performance metrics, review your playbook. Consider certifications or workshops that can boost their confidence and skills. What isn’t?

Scripts 10

Scripts CRM Accountability Morale 10

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Check out our free, on-demand Contact Center Gamification Workshop.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

AWS Machine Learning

JANUARY 26, 2024

After you and your teams have a basic understanding of security on AWS, we strongly recommend reviewing How to approach threat modeling and then leading a threat modeling exercise with your teams starting with the Threat Modeling For Builders Workshop training program.

Best practices 136

Best practices Government Engineering Accountability 136

Russel Lolacher

MAY 1, 2022

You know, and and I think earlier, we were talking and you said, you know, people, the metrics that people often miss is that their people are quitting, you know, or they’re getting sick a lot, or there’s a lot of passive aggressiveness in the workplace. I’m going to corporate speak the s**t out of this. Vicki McLeod.

Employee engagement 52

Employee engagement Personalization Management Scripts 52

AWS Machine Learning

MARCH 3, 2025

Alternatively, you can use a launcher script, which is a bash script that is preconfigured to run the chosen training or fine-tuning job on your cluster. You can check out main.py (NeMo style launcher) and launcher scripts for DeepSeek on the GitHub repository hosting SageMaker HyperPod recipes. recipes=recipe-name.

Scripts 82

Scripts Construction Management Enterprise 82