Callminer
AUGUST 6, 2019
Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns. SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. Speech/text analytics.
Totango
APRIL 16, 2019
Once you learn how to increase product adoption rates, customers often become brand evangelists who tell their friends, family and social media contacts about your product. External adoption and adoption flags are the most critical metrics. How to Measure Product Adoption Rates.
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Serenova
OCTOBER 22, 2019
One way to accomplish this is to identify and track the right combination of metrics with a performance management solution like CxEngage Scoreboard. The flood of customer requests during the holiday season at your contact center will come via chat, email, text and personal messaging, as well as the phone.
3CLogic
MARCH 12, 2021
Customer experience (CX) is the sum of all interactions a customer has with an organization, whether that be when they use the product or service, when they email the help desk for support, or when they come across the company on social media. The less time a customer has to listen to your hold jingle, the happier they’ll be.
Lumoa
APRIL 28, 2024
Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Lumoa turns the traditional approach upside down.
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