Calabrio

JANUARY 6, 2016

A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. Prediction #7: Data Doesn’t Matter Without Powerful Analytics: Without a doubt, analytics will be absolutely vital for the multichannel contact centers of 2020. The moral of that story? Innovation is imperative.

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Contact Center Analytics Wireless Self service 53

OctopusTech

AUGUST 10, 2022

Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. With automation of tasks, you can improve work efficiency, boosts the workflow of repetitive tasks, and increase the morale of employees and satisfaction of customers.

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Call Center Technology Journey mapping Interactive Voice Response 62

JustCall

MARCH 9, 2023

Improved employee morale: Providing good customer service requires a well-trained and motivated workforce. When employees feel valued and supported, they are bound to be more satisfied with their jobs, leading to improved morale and reduced turnover.

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Customer Service Morale Chatbots Customer Care 40

Hodusoft

OCTOBER 19, 2023

Technology integration can further assist in reducing costs in your contact center- Automation Tools: Implementing automation tools like Chatbots, virtual agents, and AI-powered systems in contact centers helps in the efficient management of routine and repetitive tasks.

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Contact Center Interactive Voice Response Contact center software Self service 52